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Hi There!
Thank you for taking time to leave a review. We appreciate hearing from our customers!
Thank you,
Meta Support
All of my boxes have the green check mark for set up but the button for Request Approval is still grayed out. A little frustrating. Probably user error. :)
Thank you for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Anna, Shopify Support
"reinstall"
message
Hi "This page can't be loaded right now A technical problem prevented this page from loading. Reload this page, visit another page in Facebook Ads, or try again later."
J'ai utilisé cette application pour m'aider à faire ma vente de mixeur. J'aime vraiment comment ça marche.
Bonjour ! Merci pour votre critique. Je vais vous envoyer un message pour en savoir plus sur votre expérience avec cette application. Gardez un œil sur vos e-mails ! - Lea
Can someone please help? I have been trying to link my shop to Facebook and I'm not having any luck.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing connecting your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
Installed, connected, and received a letter:
Effective August 10, 2023, Shops will no longer be available in your region
To focus on products which drive the highest performance and ROI, and give shoppers the most personalized experience, Shops will no longer be available in your region effective August 10, 2023. Product tagging in posts, Reels, or Stories, and creating audiences derived from people who visited your shop will also become unavailable. To find customers and drive sales to your website, we encourage you to use personalized ads, Reels and messaging.
***********
Explain to me what it means that the store in MY REGION will no longer be open? I live in Europe, do I plan for the store to work all over the world? then why do we need your application, and to charge the store if in 2 weeks - it will be discontinued?
Hi There!
Thank you for taking time to leave a review. Please contact our Business Support team via this link regarding the updates for your region:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Since i was prompted to provide this review just after setting up i can only say that so far it was a fair experience .
Thanks for sharing your feedback! I appreciate you leaving a review. If you require any assistance while working with the app, please let me know! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
First time user and i dont know how tit gonna work for me. but im excited and look forward to get som positiv benefits of this app.
Thanks for sharing your feedback! I've sent along an email to you with some resources about how you can get started selling and driving sales on Instagram and Facebook. If you have any questions, you can respond right to that email! Looking forward to hearing from you. - Jake, Shopify Support
Hello. How i can install Facebook channel for second time beacause i was deleted it in first time? The message is : There’s no page at this address
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
my account is restrict and i have no idea why it happened. i asked for análises and have to wait for some time to get an answer back.
Thanks so much for taking the time to leave a review. I can certainly see why it would be important to get your account unblocked. When it comes to account eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support