Facebook & Instagram , 4,680 รีวิว
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I installed the app in the hope that it will increase exposure and sales of my Shopify items. Time will tell if it is beneficial.
My shop hasn't been published because it doesn't comply with your Commerce eligibility requirements, but they don't tell me what requirements do not comply with. Nobody helps you.
Thank you for leaving a review. It certainly sounds like it has been a frustrating experience as your commerce account was not approved by Facebook and you haven't been provided any additional information. When it comes to account eligibility Facebook has complete control over this aspect so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
I'm really having a hard time connecting Instagram to my Shopify account, despite repeated attempts, and supposedly being approved by Meta / Facebook... Not sure what to do.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Facebook channel app.
While account approvals are in Facebook's scope, we can definitely make sure that you get the support and resources you need to help get you set up. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Ho iniziato da poco e non posso dire come va questa, ma sono sicuro che sarà utilissima per il mio e-commerce
My all products comply with the policy but why can't my Facebook shop published. In the Instagram shop approved but why in commerce account not approved all things good but why I can not do the final setup.
Thank you for your review and sharing your feedback. When it comes to approving your store for Facebook Shop and Instagram Shopping, the approval process is determined solely by Facebook. I'm happy to share resources on how to contact Facebook for more information. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
Installing Shopify's Facebook Channel one of the worst decisions I made in terms of using Shopify integration for third-party features. I had an approved shop running on Facebook for years. This time it had tons of errors and re-installation. It was approved, but when I reinstalled it to fix errors (per Shopify CS team direction), Facebook suddenly rejected it. Then I uninstalled the channel again and Shopify remained an admin on my Facebook business account, and could not be removed without permission. On top of that both Shopify and Facebook gave lousy support for this integration. My Facebook page hasn't been the same since, and Facebook suddenly didn't trust my login and temporarily blocked me from my own page.
Thanks so much for taking the time to leave a detailed review. I can definitely agree that this sounds like a very stressful and frustrating experience given that you were approved by Facebook initially. I’d like to look into this further and see if you have any additional details you'd like to share. I will be sending you an email and hope to hear more of your thoughts soon. - Anna, Shopify Support
account got restricted before adding in any of my products, theres always an issue with facebook shop and after three times of requesting reviews, its always an accident then they restrict me again.
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Aaron
Leider wird der Facebookshop nicht angenommen. Laut Facebook Support Mitarbeitern liegt es an dieser App, dass die Einrichtung nicht geklappt hat.
As long as your Facebook page has no issues this app is so smooth it also makes suggestions for you to follow I like it so far
Enjoyed using this to set up my store and I had no problem with this app. Very good experience. Would recommend this to others.