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I don’t know why meta ads/campaign creation option is removed from Shopify store->marketing. This is a very useful option and the ads created through that option give me good ROI.
I strongly recommend to add that option in Shopify marketing section
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Dear to all my value Customers ,
Please feel yourself some time to go into my OneAStore in shopify store and give your value support.
I truely very excited over your kind support.
Thank you to all.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
AGAIN. IT CONTINUES AGAIN. ONE YEAR LATER.
We cannot receive payments from sales channels. Help has been very limited. We will delete channel in the next 24 hours unless resolved.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I don’t understand. I try to verify my store and I am having problems. I connected with support and come to find out it was Facebook support, they told me that I need Shopify and they are saying the same for the opposite company. The only thing that is wrong is my business phone number. I can’t get help it is frustrating.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
After your app update, all previously connected accounts were logged out, and since then, I've been unable to log in. I keep encountering error codes, and the connection with Shopify and your app has been severed. It's still not synchronized, and it's affecting our sales. Please resolve this issue quickly.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, if you can include screenshots of the error(s) you're receiving that will be helpful for us to troubleshoot: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Shopify-Facebook integration tools are trash, and when they break, you'll get locked out of the Facebook account permanently. Then, Facebook support won't even answer your requests, save some time, and your sanity, skip it.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
i have many problem
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Facebook/Instagram is one of the worst tools available. Endless errors and issues appear out of nowhere and the support team is absolutely awful. Orders placed through Meta have countless payment errors and I end up having to chase money from customers directly after product has been delivered because Meta arbitrarily cancels them and withholds the money. You'd think one of the biggest tech companies in the world could pull off super basic operations, but no.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Après 1 an d'utilisation avec mon compte FACEBOOK ma boutique a été rejetée sans raison ,vos conseillés ont clairement une langue en bois impossible d'expliquer les choses ,grand mystère surtout que j'ai utilisée l'application de la même manière depuis le début . Le pire c'est d'avoir payée pour trouver 130 abonnés et les perdre par la suite parce que vous bloquez mon compte ,argent perdu ,nouveau compte FACEBOOK re créé et bloqué à nouveau sans raisons et explications .
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
This app will not install on my store. I've tried multiple browsers, computers, phones, and internet connections. Tried incognito and cache and all the basic "restarting" IT fixes. I go through the whole process and it says it's intalled, and then I immediately get an error saying "there was a problem processing this action" Shopify blames this all on FB and there is no support team to contact at FB to me to resolve this issue.
Thank you for taking the time to share your feedback and leave a review. I will be sending you can email shortly to discuss next steps on how to install the channel, and provide technical assistance so you can get the Facebook app working for your store. - Veena, Shopify Support