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estou ainda testando acho que é interessante, por isso ainda não da para fazer uma avaliação completa, mas já imagino que será muito interessante
Agradecemos a sua avaliação e por você ter reservado um tempo para nos contar a sua experiência. Isto é muito importante para nós e nos ajuda a continuar trabalhando no aplicativo para oferecer o melhor aos nossos lojistas. Eu adoraria saber um pouco mais e me certificar de que você está aproveitando o Facebook channel ao máximo. Entrarei em contato via email nos próximos instantes! - Paola, Suporte da Shopify
I used this app cause it really helps me advertising my business and I'll continue using it to help grow my business
I have been waiting for a month and my store is still in review. I even emailed Facebook and they are no help. They just say keep waiting.
Hi there!
Paola here with Shopify. Thank you for taking your time to tell us about your experience with the Facebook Channel app. I understand that waiting such a long time for a review can be frustrating. Although we at Shopify do not take a part in the review process, I will be reaching out to your through email shortly with next steps you can take.
Talk soon!
Paola | Shopify Support
This used to work well but due to some recent updates, I'm no longer able to connect my Facebook brand account as well as Instagram and I lost all the synced products on my Facebook shop. I contacted the support team and got the explanation that Facebook/Instagram shopping aren't available in my country which in fact they are!
Thank you for taking the time to leave your review. That definitely does not sound like an ideal experience. When it comes to account eligibility and supported countries, this is something determined directly by Facebook. I'd like to confirm which country you are currently operating out of so I can provide you more guidance. I will me reaching out via email and look forward to hearing back. - Anna, Shopify Support
This user friendly app especially for newbie. I fin it more convenient and with precision especially for merchants.
Impossible to use. I installed the the Sales Channel app, pixel, and then there's the business manager, that helps track everything. You have to make sure they all line up and that the admin account is your personal account and then add your business pages,catalogs,and ad managers as assets...to the correct account to have permissions to manage them. After googling/youtubing all of that to get everything in the right place, all of the products in my catalog get approved, but my store gets rejected!??!? I'm not sure what I'm missing. I don't know if you have to have X amount of followers or what is wrong. It says my store is not approved and it directs me to the business requirements/eligibility pagessss, (basically lengthy terms & conditions section). After reading it, I'm even more confused because my store should be eligible...However, it doesn't give you the specific reason or problem that needs to be fixed. I've messaged the "help link" but have yet to receive a response. I've lost daysss...trying to figure out the Metametrics puzzle...I thought inserting code to verify my domain was going to be the hardest part...unfortunately, I was wrong. Verifying my domain at least had step by step instructions available directions on where to go if it didn't work. Good Luck!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, it is completely handled by Facebook. However, I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
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1) Even though you have several product images in your shopify catalogue, only one image is synched to Facebook - and it's not even the 'main/first' image of your product. It's a random selection. Looking at Shopify's community it seems that several shop owners have the same issue. 2) It would be nice with an option to force a sync of all products to the facebook catalogue.
Thank you for sharing your feedback with us. I can definitely see why having the ability to sync over multiple product images would be a good feature to implement in the future. I will be forwarding your review to our developers as a suggestion for future improvements. Thanks so much for bringing this to our attention and hopefully this will be a feature we can offer in our app soon. - Anna, Shopify Support
I have not made a lot of progress yet. What I've noticed so far is that it's importing products that I've already removed from my shopify page so I'm trying to figure out how to manually sort it.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It was an easy process to connect my catalog, I'm just having a hard time connecting Pixel and IG Shop.