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Since I updated the old version literally NOTHING is working anymore, or at least I am not understanding how to everything is working. Not that I ever used Fb too much. Everything is messy, I never liked it for my business and decided to never use it. I just use Fb in order to have access to my business account on Instagram and their product tagging. Anyway, I had to update the old Fb Shop app with the new one, and since then the Shopify Product Catalog is not updating the new items I am uploading on my website. And what is even weirder is that the bulk editor in the Fb app of Shopify shows instead all the new products I am currently uploading. It's been 4 days now. I went through every forum on the internet about the topic, and sorted out nothing. Frustrating to say the least. I cannot post any of the new products on Instagram cause there's no way of tagging them. I honestly cannot believe they still don't have a customer service dedicated to business accounts at Facebook and they just let us go browsing the internet hoping to find something to sort everything out.
Thanks for sharing your feedback! That definitely sounds frustrating! On that note, I'd love to help as much as I can from our end. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Total Waste of my already busy day. Tried to connent 5 times installed, uninstalled reinstalled back and forth between my meta fb account and my store, thought it was my device, tried my mobile, desktop, tablet but nothing and I still wasnt able to connect my store to fb business account. So don't waste your time.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Trying to remove this app from shopify but my shop still shows up on my facebook business page. Please remove the app from my facebook business page i have already uninstalled it.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing. I'm going to follow up with you in an email to open up lines of communication and see where I can help.
Adil | Shopify
Absolutely terrible support. No matter if you follow the policies, you are bound to get your ad account disabled and then there's no telling when you will get your account reviewed. NO CUSTOMER SUPPORT WHATSOEVER!! Your ad creatives will get taken down, re allowed and then get taken down again. An absolute nightmare in the best of times. So many problems, but they have the market share so they don't bother taking care of the advertisers on the platform. I would give a zero star rating if i could!!!!!! Just check on social media and you will see that the problems i have experienced are very widespread. HAVE BETTER CUSTOMER SUPPORT!!!
Thanks for taking the time to leave a review. That certainly sounds like very a stressful experience. When it comes to Facebook ad account eligibility and ad approval, it is determined solely by Facebook so I'd like to share resources on how you can contact them for support. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
0 customer support. Have me going in circles and no resolve!! for such a massive digital platform the technical and program support is extremely poor. Over 48 hours and can not get 1 representative to complete or solve one task. I've lost confidence in their ability to get my business started let alone pay money for marketing and advertising. they are delaying my success and wasting my time, money and energy.
Hi there,
My name is William and I work with Shopify Support. I see that you're trying to get support with the Facebook channel and I'd be happy to help you get this support so I'll reach out to you directly with an email followup.
William | Marketplaces Support Specialist
Shopify
We need to change the facebook account that is set up with to a new account because the owner of the fb page is no longer with us and we can't find anywhere to do that. Shopify doesn't know either so now we can't run ads.
Hi there,
My name is William from Shopify's marketplaces support team and I first want to thank you for leaving feedback with our app. It's always important for us to see the current issues facing our merchants that lead to leaving a review. Since your request makes reference to your specific account information I'll reach out to you in a separate followup email so that we can resolve this.
William | Marketplaces Support Specialist
Shopify
Bad experience because this app didn't work on my Shopify Bad experience because this app didn't work on my Shopify
Hi there,
Thank you for taking the time to review the Facebook app, we're sorry that you had a bad experience with the app. I'll reach out to you to get Facebook working for your store.
William | Marketplaces Support Specialist
Shopify
The second time I've opened this app my account was locked and when I've tried to unlock it, I've never received the email with the code.. and my mail is correct. I've tried for days! How can I do!
Hello,
William here from Shopify support. The Facebook channel by Shopify does not request a code upon opening the channel and this appears to be something related specifically to your unique situation. I'll reach out to you over email to discuss further please look out for my email.
William | Shopify Support Specialist
Because of this application I have been banned in the Facebook shop commerce , it adds products automatically
Thank you for your feedback. I can certainly see how this is not the ideal experience. We have no insight as to why accounts are restricted, so I'd like to make sure you have the resources you need to reach out to Facebook for more information. I'd also like to hear more about the product sync issue you were encountering. I will be reaching out via email. I look forward to hearing back soon. - Anna, Shopify Support
This app didn't work for me. The account was limited by Facebook and there is no obvious way to find out how to get any issues resolve. Wasted so many hours trying to get this app to work. Sadly, time to delete it :(
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. Although Shopify does not have a hand in determining Facebook accounts eligibility, I'll be reaching to you via email shortly to share further details that could help. I want to ensure you are equipped with all necessary tools to get the Facebook Channel working for your business.
I look forward to chatting with you!
Paola | Shopify Support