Facebook & Instagram

Shopify locks your Facebook Page in their portfolio – 4 months without a solution

"When I connected my store to the Facebook & Instagram app, Shopify automatically created a Business Portfolio and placed my Facebook Page inside it. Now I cannot manage my own page, run ads, or verify my domain – because Shopify owns the portfolio, not me.

I have contacted both Shopify Support and Meta for 4 months without resolution. Neither takes responsibility. Shopify refers to Meta and Meta refers to Shopify.

This has directly impacted my sales and Instagram Shopping does not work. Be aware of this risk before connecting your store to this app."

Viel zu hohe Kosten für die Ads. Ich erhalte keine Hilfe und habe fast 80.000€ an Werbegeld ausgegeben. Ich wünsche mir mehr Unterstützung.

complicada poco intuitiva, francamente muy mala, no propone soluciones solo te enlaza a textos enormes y genericos de Meta. constantemente se rompe la integracion, es una pesadilla.

Meta has degraded over all for user experience. Ghost restrictions that are not associated with our account that support has no idea where they are from, and agrees they shouldn't be on our account... But fails to remove... Passing me to support agent to support agent who ask for the same screenshots over again. Chats that don't reload when there is an update with support.... And huge glitches in our instagram views in business suite... Plus our shop isn't visible. Customers end up losing their coupon codes and can only shop via ads where they mostly give up from frusteration.

reconnections to account, suggestions from META business manager to use Conversions API even though it was already set up... very basic app with minimal support

the app opens and then sometimes goes on Facebook or instagram page without connecting, then shows as connected but doesn't really connect to shopify store, then shows there is an issue but when I click on it, it goes blank and doesn't show the reason of the issue or error.

les produit ne s afichent pas sur facebook et ca beug sur instagram

Meta consistently has the absolute worst customer support I've ever had the mispleasure of dealing with. Thankfully, my first issue (a pixel mess up that their support took nearly two weeks to NEVER FIX costing me over $1000 in ad spend) was fixed with the help of ChatGPT.

My second issue has been going on now for 3 weeks and I've dealt with 13 different support people. Despite an admission from Meta's support that the problem was on their end with their call to action button, they've refused to issue a refund and somewhere around support person seven or eight managed to 'fix' the issue even though by then I had turned off the campaign that was the problem. Utterly useless, but if you want to make money you're stuck using them and they know it.

Doesn't allow any customizations / variations of the product. It's very difficult to implement. AND it's unclear why products get rejected, just that it doesn't follow the rules. Well, what rules?! What does it break?

Cuando la desintalas y queres volver a instalar queda en un BUG que no lo solicita ni soporte de shopify, ni soporte de Meta.
Se pasan la pelota entre ellos. Y encima te dicen que contrates un desarrollador que lo resuelva.