评论 (7,900)

整体评分
4.3
每个评分等级的数量
2024年10月28日

Not great, sometimes it's connected, other time it's not. Also I had someone from Shopify tell me the issue is because I'm in the UK and not USA as to why my products were active but not showing as active! All products do not sync - right now it's telling me that a Sync has failed but when I click it says no products to show.
Just adds an extra stress to running a small business to be honest.

The Good Soap
英国
5年多 人在使用应用
2024年10月8日

How do you reach a real person??? It is IMPOSSIBLE for me to reach a human for help with my Facebook account. I've sent messages after messages just asking if someone could reach out to me to guide me to fixing the issues I am having. It has been over a year and still not one Facebook help support person contact me.

So, now my accounts in limbo. And costing me money.

Ps. I don't like TikTok really. But, easier to get customer support help there than Facebook. Which is ridiculous because of Facebook size and standing.

" If I could get Facebook customer support a half of star ⭐ I would. And that is being kind"

SAEKE CREATIONS LLC
美国
3年多 人在使用应用
2024年10月11日

Easy to use but have only just started so cannot fully judge, if it does what it says I will be very happy

The Stuff I Love
英国
1年多 人在使用应用
编辑时间:2024年9月16日

Once you can get hold of a human the support is second to none. Getting connected to a human being was almost impossible but once I worked out how to get real life support the help I got was 5* and I got everything sorted. Thank you Dennis and Elizabeth!

Cockatoo
英国
大约1年 人在使用应用
2024年10月16日

For a $trillion company this is one of the worst apps i have ever dealt with.
Support is non existent, chat is terrible - either they do not know what is going on or they send you a Help page link.
Simply put this Meta channel will not work with products that have multiple variants - like size AND color - unless you have a unique url for EVERY option
If you use an app like Globo to set up color options it will not be recognized by FB or IG shops - so i would not bother.
Also you will miss out on proper on site messaging like popups, cross sells, email collection, etc
It was a massive waste of time for me and we ended up with lots of orders for bracelets of a certain size but no leather color - so no way to know what to ship

Lizzy James
美国
1年多 人在使用应用
2024年10月15日

It is IMPOSSIBLE to reach a human for help with Meta shop account verification issues. I've sent so many messages and no one who works there can fix simple things. They keep saying my business name doesn't match with my business documents. It is so frustrating

OffCourt
美国
3年多 人在使用应用
2024年10月24日

Our Facebook and Instagram account have been disabled for almost 2 weeks and we have done all the necessary steps to fix this issue. We have all the information required for our account submitted. We need to fix this issue so we can continue selling on Facebook and Instagram. No one has been able to help us with this ongoing issue.

Shop Allure Fashions
美国
接近6年 人在使用应用
2024年10月28日

It stopped working and no one will respond about getting help to try to fix it. It has been saying that the account is in review for over a month now when its supposed to take 24 hrs to reconnect. It sucks because I can't sell anymore using the platforms.

Abby Red Accessories
美国
大约4年 人在使用应用
编辑时间:2024年9月28日

The integration of Shopify with Facebook and Instagram is a game-changer for online businesses. Setting up is straightforward, allowing seamless syncing of your product catalog to create shoppable posts and ads. This feature offers customers a smooth shopping experience, enabling them to browse and purchase products without leaving the social media apps.

Pros:

- Easy to set up and manage.

- Increases product visibility directly within social feeds.

- Provides valuable sales analytics to optimize marketing strategies.

Cons:

- Limited customization options for shoppable posts.

- Facebook shop approval process can be time-consuming.

C&S Pet
加拿大
28天 人在使用应用
2024年9月14日

It has been very difficult to connect my store. Once I did get it connected, I still get errors, and constant wanting verification. I tried submitting what I had and then it gets rejected, no way of getting in contact with anyone at all.

Moving Mountains Changing Lives
美国
接近2年 人在使用应用