Facebook & Instagram

Yes, I would recomend this app, absolutely, there is a lot to learn and thats just what it takes to be able to create your online Business.

This app performs well overall, with a beautiful interface and practical functions, but there is still room for improvement in details and performance. If the above problems can be solved, the user experience will be better. But I hope the developer can continue to optimize and bring a better user experience.

Why do we always have a problem with you about out products. You keep rejecting our product but you allow other companies have there product listed. With their product there is more sexual content and you can make our the models cock. Yet you reject ours for being overly sexual. Poor service on your end Meta.

Managing my apparel brand shop on Facebook and Instagram has been a frustrating journey, to say the least. For the past four years, I've faced constant challenges connecting to the shop and maintaining its functionality.

One of the biggest hurdles has been resetting my Facebook password for the shop account. No matter how many attempts I make, I never seem to get it resolved. The lack of a clear or straightforward solution has made it feel like an ongoing hassle, with issues cropping up time and time again.

These technical difficulties have taken away valuable time I could be spending on growing my business, connecting with customers, and creating new products. I’m still looking for a lasting solution but have yet to find one that sticks.

If anyone has successfully navigated these issues or knows the best approach to resolving them, I’d love to hear your advice!

Great app to use to connect with customers who use and love Social Media.

I’ve been extremely disappointed with the Facebook and Instagram app on Shopify. Over time, recurring issues—especially the repeated rejection of our products on both Facebook and Instagram—have made it nearly impossible to run effective advertising campaigns. Unfortunately, these issues aren’t isolated; they’re part of a broader, ongoing problem with Meta’s platform, and there’s been no meaningful support available to help resolve them.

Due to these persistent challenges, we have ultimately ceased advertising with Meta altogether. It’s frustrating to invest time and resources into a tool that not only fails to deliver on its promises but also leaves you without the necessary support when problems arise.

I hope these concerns are taken seriously and that significant improvements are made to both the product approval process and customer support infrastructure.

I have been locked out of my facebook for over a year and there is no live support - I have gone so far as to submit business records facial images for facial recognition and government issued id's. Nothing allows me access to my own account - so I have reached out to my congressmen and women's offices and sent documentation to show how this is effecting my ability to. Meta must do better to support - Shopify should assist as well.

Dear Metas,

Despite making extensive revisions to my product descriptions—removing even legally permissible health claims—my products continue to be rejected. This has made it nearly impossible to advertise effectively on your platform.

I adhere strictly to Swedish regulations, yet Meta’s policies seem to prevent me from communicating any meaningful information about my products. If compliance means I cannot describe the benefits at all, I am left with nothing to sell.

As a result, I will be reconsidering my use of Meta as an advertising platform, as the constant rejections make it unreasonably difficult to conduct business. I would appreciate clear guidance on how to present my products without facing repeated rejections.

I am extremely disappointed with Instagram and Facebook after two years of trying to address an ongoing issue with product visibility on my Facebook Shop and TikTok Shop. Despite countless attempts to contact support and resolve the issue, my products remain invisible to potential customers, significantly slowing down the growth and visibility of my brand.

As a small business owner, I rely on these platforms to reach my audience, but their lack of responsiveness and failure to fix this problem has been beyond frustrating. Why is it so difficult to make products visible to the customers who want them?

Their inefficiency and lack of support have caused unnecessary delays in my brand's growth, and it's deeply disheartening to see platforms that claim to empower small businesses fall so short in delivering on their promises.

If Instagram and Facebook truly value their business users, they need to prioritize resolving these issues and providing the support we need to thrive.

ZERO stars. Terrible. It has been awaiting approval for months now, and the link to manage the sales account is broken. There is no way to contact them, and no support is possible. They will not explain what can be done to have the store set up correctly. However, they happily allow you to run ads for any amount.