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I've just spent the last few hours going round in circles, trying to connect my Instagram account so I can tag my products and I keep getting the same "Sorry, something went wrong" can your help to solve this problem please?
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
Após a última atualização da Meta a integração com a aba Marketing do Shopify parou de funcionar. Não aparecem opções de criar ações de marketing dentro do Shopify. Ou seja, ficou inútil. Tentei contato com o suporte da Meta mas tudo o que recebo são e-mails enormes que muito falam e nada fazem... ficam me enrolando e não resolvem o problema. A Meta é um desserviço para o varejo, impressionante como conseguem complicar o que poderia ser simples.
Olá!
Aaron aqui com Meta! Obrigada por teres tirado tempo para deixar uma resenha. Gostaríamos de saber mais sobre a sua experiência com a aplicação Facebook & Instagram e fornecer-lhe qualquer ajuda que possa precisar.
Se desejar assistência, por favor contacte-nos através da nossa equipa de apoio comercial (https://www.facebook.com/business/help), para que possamos assegurar-lhe a melhor experiência possível.
Agradecemos-lhe,
Aaron
Facebook is constantly rejecting my products saying that if violates policy although I am a licensed retailer for everything I put in my shop. Also, there is no way to appeal FB’s reasoning for rejecting the product
Hi there!
Ashley here with Shopify! Thank you for your time in giving us your feedback. I understand that having your products disapproved can be frustrating. This is highly dependent on Facebook, which means we at Shopify do not have a hand in getting these products approved. However, I will be reaching out to you shortly to understand what is happening and provide you with necessary resources.
I look forward to chatting with you soon!
Ashley | Shopify Support
This channel repeatedly told me my products and shop was approved, but when I went to the Shopify Commerce Center, that was not true.
Hey there! Thanks for your feedback - we are always looking for ways to improve the functionality of our app for current and future merchants. I’ve sent out to an email to you and hope to hear back from you soon. - Jake, Shopify Support
I am not longer able to access this app page. It appears blank - cache cleared, different browser, uninstall reinstall - nothing is working. I cannot find a resolution and I cannot find a method for reaching out for help. Writing here to hopefully receive a response. Thank-you!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I give it a 1 because it did not bring me in any sales and it has so many restrictions that my small business did not qualify for some of the apps connected to it.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that this app did not prove to be beneficial for your shop. I'm going to follow up with you over email to open up the lines of communication in case you an interested in using the app moving forward.
Charlotte | Shopify
i can't create audience sale campaign i won't let i set the daily cost it but tell me error. i have tried but doesn't work
Hi there!
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. From the error I see in your Shopify admin, the issue you're facing with creating a Facebook Marketing activity stems from settings within Meta Business Suite that need to be changed by Facebook. I've sent you an email to connect and offer further support.
Vance | Shopify Support
Facebook and Instagram did not integrate into Shopify at first go, so what to do, when Shopify page for integration to Facebook and Instagram is totally blank???
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Until they fix the issue with only posting one picture, this app is useless. I get countless messages a day asking for more pics than they're seeing on FB/IG, and I have to direct them to my website. So, what's the point of having this channel at all???
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with only posting one picture. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.
Jason | Shopify
I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?
Hey there,
Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further with you.
Ashley l Shopify