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BEWARE - Horrible service. They have provided no solution or resolution to a setup issue reported on Sept 17; it is now Oct 17. Every time I follow up with them, I receive a generic response. I've specifically asked for ETAs, insight, and visibility into the issue on multiple occasions over the last four weeks so that I can have some sort of timeline on when the problem will be resolved, and they have provided zero concrete answers. This is the takeaway I want you to know: I have not been able to set up a shop with this channel in 4 weeks. Don't waste your time here.
Hi There!
Thank you for taking time to leave a review. We apologize for the troubles you've encountered with setup.
Please follow-up with our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can continue to assist you there and ensure you have the best possible experience.
Thank you,
Meta Support
Excelente
Not able to connect the account. It is showing you're eligible to connect the account. Due to this my pixel setting up has been on hold.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Useless customer support, unable to connect my shopify to it, and when I DID go through all the account verification it BRICKED MY BUSINESS ACCOUNT FOR "Fraudulent activity" THAT IT FORCED ME TO DO
Hi There!
Thank you for taking time to leave a detailed review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can continue supporting you directly and ensure you have the best possible experience.
Thank you,
Meta Support
buena
best way of ever connecting my items to Meta
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
behöver bara bli snabbare att hjöpla mönniskor när dem nehöver och ni granskar alldeles för mycket
Checkout with facebook & Instagram is so premature that we might have to pull out. None of the basic settings like shipping is being synced. It just defaults to free shipping... meanwhile we're only a pick-up business.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! If you need further assistance from us, please contact us here:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
Hi. I can't connect my shop to Facebook and Instagram. Every time I try to connect it shows a message saying that something went wrong, please try again. I have been trying for month and no help.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
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