评论 (8,253)

整体评分
4.3
每个评分等级的数量
2021年2月17日

Sometimes things just dont work for some reason and then when you try again they do. a tutorial would make it beter

TheBeeKeepersHoney
新西兰
4年多 人在使用应用
Meta已回复 2021年2月23日

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2020年10月16日

Fairly easy process, but having difficulty finishing the process because of the Accept Terms button not working.

Sirena Swimwear
菲律宾
大约4年 人在使用应用
Meta已回复 2020年10月17日

Thank you for leaving a review and sharing your feedback. I'd like to learn more about the issue you are experiencing to help you accept the terms and conditions for Facebook. Keep an eye on your email for more information that I'll be sending through shortly. - Veena, Shopify Support

2020年11月4日

Using this app my Shop Tab does not appear on my Facebook Business page. So what's the use of having a Facebook shop if does not appear. Just saying...

Marianne Jones
澳大利亚
接近4年 人在使用应用
Meta已回复 2020年11月5日

Thank you for your review and sharing your feedback. I understand how important it is ensure the app is functioning properly so that you can sell products on Facebook. I’d like to look into this further for you and I will be in touch by email soon to ask for more details. - Anna, Shopify Support

2023年1月14日

When this app is working, it's amazing. However, I consistently have to uninstall, reinstall because FB/Shopify can't figure out how to update w/out causing issues for the other side. It is extremely frustrating.

Boutique Adventures LLC
美国
接近4年 人在使用应用
Meta已回复 2023年5月4日

Hi There!
Thank you for taking the time to leave a review. We hope that your issue is now resolved. If you believe that your issue is still on-going, please let us know, by reaching out to support.

You can contact our support team through this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, so we can ensure you have the best possible experience.

Thank you,
[Meta Support]

2023年12月22日

A couple of big issues we have are:

1: These sales automatically go through to our admin but if we need to update them, offer partial refunds or make any change even with an exchange we cannot. The entirety of the screens blocked out for us. This screws up reporting and just about every other aspect of the function.

2 - You all do not recognize back ordered products. So folks are ordering and not being told items are on back order. This is terrible for customer service and our overall brand.

3 - Bright side is that you all do a great Job selling, it just needs to be polished and easier for the back end admin.

Maroon Bell Outdoor®
美国
3年多 人在使用应用
Meta已回复 2023年12月29日

Hi There,

Thank you for taking time to leave a review with detailed feedback!

Please contact our Business Support team via this link if we can be of further assistance to you:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We'll be sure to follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2021年2月7日

Since i was prompted to provide this review just after setting up i can only say that so far it was a fair experience .

Forrest Designs
美国
3年多 人在使用应用
Meta已回复 2021年2月8日

Thanks for sharing your feedback! I appreciate you leaving a review. If you require any assistance while working with the app, please let me know! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2021年4月7日

Helps to promote site better and in a more structured way. The promotion of paid ads is easier with this kind of tool

Technotrade Associates
印度
3年多 人在使用应用
2024年9月18日

Ik heb pas net dus helaas kan ik hem niet beoordelen. Ik hoop dat ik in toekomst weer een kans krijgen om deze te kunnen beoordelen.

Kiasia
荷兰
2022年2月10日

Im giving three stars becuase I can not get in touch with someone from Facebook and it is near impossible to get a response. I am really curious on the payments side of things with Facebook as the app is telling me I have to sign up with PayPal in order for my products to keep showing up through the app. On the other hand, the app is awesome and works great for small Businesses. The Marketing and everything else about it is a 4.8 out of 5. If I could just have someone reach out to me in regards to getting the payments figured out, that would be awesome.

ajresale
美国
3年多 人在使用应用
Meta已回复 2022年2月11日

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with contacting Facebook. I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify

2020年12月1日

I'm just not 100% sure of the changes being made. how many times will I have to change my Facebook connection in the future. This is my 3rd time.

Mush Boutique
美国
大约3年 人在使用应用
Meta已回复 2020年12月3日

I appreciate your feedback! Thank you for your honesty and your commitment to our platform for such a long time. Shopify is constantly looking for ways to improve the merchant experience and make their lives easier. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support