评论 (8,006)

整体评分
4.3
每个评分等级的数量
2020年10月8日

It gave clear instructions but wasn't clear to me what needs to be done in Shopify and what in Facebook. The latter seriously has too many options, links, different sites etc. Very confusing.

Blueiron NL
荷兰
2年多 人在使用应用
Meta已回复 2020年10月9日

Thank you for leaving a review and sharing your experience. I'd like to hear more about any issues you are currently facing to ensure you are getting the most out of the app, so I'll be sending you an email shortly to discuss. - Veena, Shopify Support

2021年3月25日

i really have not figured it out yet. It's too complicated. Setting it up was relatively straightforward but using it is a struggle.

A Bundle O’ Bows
加拿大
2年多 人在使用应用
Meta已回复 2021年3月29日

Thanks so much for taking the time to leave feedback. I'm glad you were able to set up the app and would love to help you with taking advantage of all its features. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jamilah, Shopify Support

2021年2月18日

all except for them cutting of the head of my pics in facebook when I use the url address for my shop it is good... could someone tell me how to fix this
thx

MVP CUSTOM ACCESORIES
加拿大
2年多 人在使用应用
Meta已回复 2021年2月23日

Thanks for sharing your feedback! I'd be happy to investigate this for you. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

2020年11月13日

Usé esta aplicación para añadir el pixel de facebook, pero son muchas los términos y condiciones que hay que aceptar para esta simple gestión.

Productos10
西班牙
2年多 人在使用应用
Meta已回复 2020年11月16日

Gracias por compartir tus comentarios! Entiendo tus preocupaciones. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify (Sent using a Translator)

2023年9月9日

I'm trying to figure out why I can't create a Marketing Campaign in Facebook. I am able to in Microsoft and Pinterest but not in Facebook/Instagram.
Was that feature removed in the app?

South Strand Life Travel, Photography and Gifts
美国
大约2年 人在使用应用
Meta已回复 2023年9月15日

Hi There!

Thank you for taking time to leave a review. We would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2020年12月26日

J'ai utilisé cette application pour m'aider à paramétrer et relier mon site Shopify à Instagram et Facebook.

Marinemycs
法国
大约2年 人在使用应用
Meta已回复 2020年12月29日

Merci d'avoir partagé votre expérience ! Je suis heureux d'apprendre que vous donnez une chance au canal de vente Facebook et que vous tirez parti d'Instagram et Facebook grâce à l'utilisation de l'application. Je serais ravi de partager quelques ressources qui vous aideraient avec cela. Je vous ai envoyé un email et j'attends de vos nouvelles avec impatience. - Abdalla, support Shopify

编辑时间:2023年6月28日

Plugin is ok, would be nice if it included some way to embed your facebook feed. It's alright for ads and that's about it. If Facebook were to add embed for posts and feed that would be a huge plus!

Hemmavid
瑞典
大约2年 人在使用应用
Meta已回复 2023年6月27日

Hi There!

Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!

Thank you,
Meta Support

2022年5月19日

After receiving the application, we reviewed the e-commerce account. We have determined that the account does violate our e-commerce feature access requirements and therefore your store is not shown to potential customers. But what didn't show up

CARL HAUSER
香港特别行政区
大约2年 人在使用应用
Meta已回复 2022年5月20日

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your commerce account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can help address this concern.

Jason | Shopify

2020年9月28日

My collections are not visible in facebook shop at all but all products are. Struggling to fix it!
Earlier facebook page shop was perfect.

Simply Feminine 'Desi Ishtyle'
印度
接近2年 人在使用应用
Meta已回复 2020年9月29日

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2022年11月15日

The application worked without problems for quite a long time. Now it's installed, but I can't see it in Shopify Marketing anymore. Im asking for help. Thank you

Vrtnarski-center, spletna trgovina
斯洛文尼亚
接近2年 人在使用应用
Meta已回复 2022年11月15日

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin