评论 (8,020)

整体评分
4.3
每个评分等级的数量
2022年11月15日

The application worked without problems for quite a long time. Now it's installed, but I can't see it in Shopify Marketing anymore. Im asking for help. Thank you

Vrtnarski-center, spletna trgovina
斯洛文尼亚
接近2年 人在使用应用
Meta已回复 2022年11月15日

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

2020年9月28日

The set up process is complicated, but if you follow the steps correctly, it all works well. FB shop takes up to 4 weeks to get approved.

Mike’s Bikes
加拿大
接近2年 人在使用应用
Meta已回复 2020年9月29日

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

2021年4月2日

I have had TONS of issues with connectng pixels, Ads and messenger ! I have been directed and redirected and asked multipple tons to add acount pages etc....Now my shop is ready to begin selling ...yet 'i m told it will be four weeks. Meanwhile , FB is quick about rejecting my shop . This whole setup is definately not user friendly for ppl like me who have zero Techy experieence ! And lastly , why try to get my money to promote my products on a Biz page that i'm unable to put to full use because my shop is still waiting review, and the requirement is i have to already be selling or posting my products first when i'm a new start-up and still setting up my Shopify store ssetup !! Totally ridiculous !

Inspire Me T'S Inc.
加拿大
接近2年 人在使用应用
2023年9月27日

Il y a un problème de tag des produits sur Instagram, comme si l'application se déconnectait régulièrement sans raison, c'est assez pénible.

Pipou
法国
接近2年 人在使用应用
Meta已回复 2023年9月29日

Salut!

Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Afin que nous peut vous contacter directement et vous assurer de vivre la meilleure expérience possible.

Merci,
Méta-support

2021年1月28日

It is really useful and smooth, I like it because it easy to use and I do not have to be expert to use it.

Scarfi
加拿大
接近2年 人在使用应用
Meta已回复 2021年1月29日

Thank you for sharing your experience. Happy to see you found the app easy to use and set up. As you know merchant feedback is extremely important to us so I'd like to ensure you are getting the most out of our app features. I will be in touch with you via email soon to hear more of your thoughts! - Anna, Shopify Support.

2020年9月29日

Struggled with finishing the setup even though all the ticks above were green. It would be better if the app allowed one to view the T&Cs when done as opposed to waiting and having to start over a few times.

mymelanin.online
南非
1年多 人在使用应用
Meta已回复 2020年9月30日

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

2020年11月5日

Tengo las cuentas conectadas y a veces se desconectan. Y ahora me encuentro que las cuentas comerciales conectadas, aparecen como que no las reconoce. I need help please!

Chileanwines
智利
1年多 人在使用应用
Meta已回复 2020年11月6日

Gracias por dejar un comentario y compartir su experiencia. Me gustaría saber más sobre los problemas que enfrenta actualmente para asegurarme de que está aprovechando al máximo la aplicación, por lo que le enviaré un correo electrónico en breve para discutirlo. - Anna, Shopify Support

编辑时间:2021年3月15日

It's good and nice but a lot of complication for new people and many rejections is happening. Also, for a new start the Instagram shop setup isn't allowed. I don't understand why? If someone getting started but have little follower they can still create sales right if platform allow.

ApnaLokalStore
印度
1年多 人在使用应用
Meta已回复 2021年3月18日

Thank you for leaving your review and sharing your feedback. When it comes to account eligibility this is something determined directly by Facebook that Shopify does not have a hand in. I would be more than happy to share resources on how to contact Facebook for more information. We also work hard to improve our app functionality, so I’d like to ensure you are getting the most out of our app. I will be sending you a email shortly to connect. -Anna, Shopify Support

编辑时间:2022年10月28日

I tried to activate it but it's loading endlessly on Chrome and on Safari I wasn't able to accept cookie. What's going on with the app? - Continuation. Support team has provided follow up instruction which helped to install the app. Issue resolved.
Anyway, it's not the best user experience, when me personally have to write a review, talk to support chat, wait for an answer.. Hope it makes sense

ADVENTURERS STUDIO
爱沙尼亚
1年多 人在使用应用
Meta已回复 2022年10月27日

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds like you may be being affected by a known issue which is being resolved by Facebook's team at the moment. I am going to follow up with you via email so I can provide you with updates as this gets resolved.

Charlotte | Shopify

2022年11月25日

Why has the FB option disappeared from my app but it shows it installed? Customers aren't getting emails, text and now this? This is disappointing.

NatahlyaMarie Hair
美国
1年多 人在使用应用
Meta已回复 2022年11月25日

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin