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The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.
The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
- the pixel setup (which by the way is managed by the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).
My Meta inquiry number is 909689016966830
Long story short - the app is broken and they don't care.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please continue the conversation you initiated over email with our support team.
You can contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
it's simple and nice very looking it could help in the future for many reasons especially it's combined with Instagram.
A good app and does what is says on the tin. We used the app to integrate our Shopify website and our Facebook and Instagram shops and it works a treat.
just installed the app, haven't had a chance to explore all the features. I'll get back to you with an update.
I just went through the setup process so far, have not used the app once, but the setup process was great.
i am pleased with the momentum im getting on my online store i am getting more orders advertising on fb
The app does not work anymore. But before it stopped working completely, yesterday morning it had a VERY interesting announcement offering 10 thousand (!) euros worth of free ad credit. I took a photo of the screen. And please Meta keep your word now and give me my 10k ad credit!
Hi there!
Ash here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed"/"Sorry, something went wrong". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.
I look forward to chatting with you!
Ash | Shopify Support
We use Facebook and Instagram to promote our business, provide content to our followers, and keep our customers updated on new additions to our Collections.
Not good. extremely difficult to manage, I wish we could start over, way too complicated once you are in deep
Hi there!
Paola here with Shopify Support. Thank you for taking the time to let us know about your experience with our app. I would love to know about your experience in order to ensure you have all the tools to make the app work for your business. I will be reaching out to your shortly through email.
Chat soon!
Paola | Shopify Support
Este aplicativo é um ótimo instrumento para uma vida honesta e próspera. Ele é seguro e por isso nos provê uma gama de opções de segurança e clareza na entrega de dados.