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So far, so good. At first, it blocked my account for some violation while connecting to my facebook account. But they gave me back my facebook account after 3-4 days. Now it is all setup.
Thank you for taking the time to share your feedback and leave a review. When it comes blocked accounts on Facebook, we are limited to what we can do our on end so it's great to hear you've gotten this resolved with them. Merchant feedback is extremely valuable to help improve our apps. I'll be following up via email shortly to ask how your experience with the app has been so far and any other details you'd like to share. - Anna, Shopify Support
It's a little difficult for beginners but it looks like a great tool that's why I'm still trying to work it out
Thank you for taking the time to share your feedback. It's great to see you are looking to expand your business with our app! I understand it can be difficult to locate relevant resources so I will be reaching out to you by email to discuss any issues you may be currently facing. Hope to hear more about your experience soon. - Anna, Shopify Support
I continue to have issues setting this app up. I'll do it, and then it'll become disconnected from my account. Works well when it's connected though.
Thank you for sharing your feedback and leaving a review. I'd like to learn more about your connection issues to investigate why this may be happening, so I'll be emailing your shortly to discuss. - Veena, Shopify Support
they are really good platforms coz it exposes your products to a lot of different kinds of people from different cultures allover the world
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
this was pretty easy setting up i am not sure how well it works but hopefully i will start seeing customers coming to my store
Thanks for sharing your feedback! I'm happy to hear that you had an easy time setting up the app. I'd be more than happy to share some resources with you to help drive traffic by utilizing Facebook and Instagram! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I keep getting logged out every time the app updates. I am always having to stop what I am doing to fix it.
Thank you for taking the time to share your feedback and experience. I can definitely understand why this would be inconvenient since you are being asked to log in every time there is an app update. Please know this is currently an expected behaviour as Facebook will invalidate your user token any time there is a change in the app to ensure account security and we are not able to override this for our merchants. I will be sending you an email soon to see if there is any more details you would like to share so I can forward your feedback to our developers. Look forward to hearing back. - Anna, Shopify Support
I'm using this app to bring customers to my Shopify store and Facebook business page. I'm new to the process so I'm learning more about the advantages of having the app. I have no likes or dislikes to add at this time.
Thank you for taking the time to share your feedback and leave a review. It's great to see you are enjoying the app so far. I want to ensure you are getting the most out of the app so I will be in touch by email shortly to hear more of your thoughts - Anna, Shopify Support
Too many features so it's hard to navigate and there is no official guide as to how to go about it so it easily became tedious. I had to search online for books and tutorials to help me do and get around certain simple things.
Thank you for taking the time to share your feedback and experience. We work hard hard to ensure that resources are available online to help every merchant set up the Facebook channel. As I understand it can be difficult to locate the relevant resources, I will be in touch by email to see if I am able to provide you with additional assistance. - Anna, Shopify Support
App is great when it works. However, for some reason, the Facebook app has disconnected my site and will not let me reconnect my account. Even though I type in my password and it directs to Facebook, it still says to reconnect. I can still see my shop with products on my FB/IG pages but I cannot utilize any of the functions to create ads with the products. I need assistance, please.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear that your account is not reconnecting properly - something sounds off here for sure. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you any further.
Robyn | Shopify
Die Grundfunktion der App und die Einrichtung des FB-Shops funktioniert gut, aber im Detail könnte mit wenigen Anpassungen ein viel besseres Nutzererlebniss erzeugt werden. 1. Übermittlung der weiteren Bilder über "additional_
image_link" Attribut in den Datenfeed 2. Datenkontrolle und Hinweis bei z.B. Texten oder Optionen, die in Facebook zu Fehlern führen können (z.B.
oder Tags in Description) Sollte es dazu Hinweise und Tipps gehen, dann würde wir uns über eine Nachricht freuen. Eine erste Support-Anfrage wurde mit Fragen Sie bei Facbeook nach beantwortet, wobei die Daten klar nicht von Shopify übermittelt wurden.