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I hope that the feed works this time; hate having only the worst early stuff on Facebook. I do love that I have the ability to reach new audiences through Facebook, where people who like colorful art on consumer goods have a carefree shopping experience (we hope).
Great experience so far.... Seamless integration from Shopify. I hope FB add features that make selling easier than selling on Amazon
Ok I had to do a new review update. This sucks! This is made so complicated. Everything I post get some kind warning, not following rules & regulations, goes against the rules but yet, I have all new products and it keeps pulling old products I don't even carry anymore. I have NO clue what I'm doing anymore. Why can't someone just set it up for me so it is done properly and I'm not having to go through all these difficulties.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
As soon as I added this app it disabled my ad account and profile shortly after. Seeing as I am not the only one with this issue, this should be resolved very ASAP. It used to super simple adding the pixel now its just a huge mess and absolutely dreadful. Why fix something that is not broken? I understand the ideology of getting more tracking features, but then this app should give us an option to add the pixel ID only instead of linking so many other things, and if one wants additional tracking, to go through with this process, instead of making it one way only.
Thanks for sharing your feedback! I definitely understand your frustration, and I am sorry to hear that your ad account was disabled. I’d like to look into this further for you and in that regard, I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Somehow Facebook got disconnected on my account even tho I had the app on my sales channels. Tried to reconnect but got an error message. Uninstalled the app to see if that would work. Every time I click to install the app again, I get the following message: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need."
Frustrating!! I see others are having issues as well. Would love an email to let Shopify stores know when this issue gets fixed!
Hi there,
William here a support specialist with Shopify. I see that you've included an error message in your review, from this I can say we're able to support you but I'll need to reach out to you via email to discuss the store specific aspects of the error. Please keep an eye out for this email shortly. We're always grateful to receive feedback about our app and we will ensure that this is relayed to our developers.
William | Shopify Support Specialist
I use to link my shopify store to my Facebook shop. I read and follow the instruction took some time, but was able to connect.
Excellent app, easy to use and would highly recommend to anyone who wish to use this to link to their store.
am loving the new experience. am learning as i go this is a new business for me. am trying to get a good understanding
I am computer illiterate and this app was very easy to work with. I am able to make campaigns easily
I was busy setting up sales campaigns to promote our products on facebook and instagram - sadly when it came to publishing the campaigns it failed. Upon closer investigation we found that the "shops" disappeared only to find that the whole integrations has been removed with actions saying that the app requires attention. Further to this I was an absolute nightmare to figure out what was happening, I eventually got an article that advised the shops function is removed. Now we don't event have shops on facebook or instagram in our region, which is completely insane. I started the Shopify platform because of the seamless integration with meta. This is no longer the case. Very upset that we can't have shops in South Africa anymore.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].