评论 (8,260)

整体评分
4.3
每个评分等级的数量
2021年10月14日

Está aparecendo o erro: "Um problema técnico impediu o carregamento da página. Recarregue, visite outra página no Facebook ou tente novamente mais tarde." Com isso eu não consigo configurar o pixel na minha loja

Lynda Store
巴西
1年多 人在使用应用
2022年8月10日

I’ve been trying to connect my Facebook account and instagram, but it keeps saying error. How am I able to get assistance since I can’t speak to a live agent.

Tluxe
美国
1年多 人在使用应用
Meta已回复 2022年8月11日

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand you have been having trouble contacting our support team. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.

Charlotte | Shopify

编辑时间:2021年7月2日

Estou com problema muito grave no pixel do Shopify no facebook , que está praticamente zerando minhas campanhas de conversao no gerador de anúncio , desde que foi adotado a API de conversão do Facebook na minha página automaticamente, há mais de uma semana . Tive um retorno do suporte da shopify que era pra ignorar os vários erros de duplicação e external erro ; que isso não afetaria o desempenho , fato que não corresponde com a realidade , pois além dos resultados da campanhas terem praticamente zerado , todo dia aparece erro novo e até hoje não foi dada uma solução para o resolver o problema .

Clutch Store LTDA
巴西
1年多 人在使用应用
2022年2月15日

Very frustrating because I simply cannot get the Pixel to connect properly to my Shopify. It's impossible to get in touch with Facebook support, so nobody can tell me what the problem is. Have spent an enourmous amount of time trying to find the error, but it's just not firing. Therefore useless.

Coco Malou
德国
1年多 人在使用应用
2021年9月8日

I sent a support request a week ago asking about how to use and configure the App as it is clear that the data fields the app is sending do not correspond to usable data being injected by the Facebook Platform. As of today, they still have not gotten back to me. I am leaving a bad review because 1) the code is written badly and data points for catalog manager don't sync and 2) because they are refusing to respond to my support request. I will update this review if anything changes.

Paneros Clothing
美国
1年多 人在使用应用
Meta已回复 2021年9月10日

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to reach out to you over email and see if we can address some of the issues you were having with the app.
Jack | Shopify

2023年7月4日

This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can.

Three B’s and a Pod Boutique
美国
1年多 人在使用应用
Meta已回复 2023年7月6日

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2020年9月2日

The app have huge issues with facebook catalogue, and my current ads stopped. If you use facebook conversion or catalogue ads, this app after setting will delete your current catalogue and will create a new one that doesnt work.

Mumily.com
埃及
1年多 人在使用应用
Meta已回复 2020年9月3日

Thanks for letting us know how the new Facebook Channel has been for you! When you have a new catalog, you do need to run new ads. We know how frustrating that can be, and I'm going to send you an email to see how you're getting on now. - Cíara, Shopify Support

2022年11月7日

I think I have the same error as other people here, The Pixel profile cannot be selected because after I select it, it displays the same error: You've chosen a data sharing preference, but need to select a pixel to complete setup. I really cannot understand how a billion dollar company like Facebook cannot fix a bug that people complain about it for such a long time. I really don't understand ...

Fullmoon Gift
英国
1年多 人在使用应用
Meta已回复 2022年11月7日

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

2021年11月23日

TERRIBLE! The FB app asked me to reconnect our store, so I tried that, it didn't work. So I begin the uninstall then re-install. Now I'm getting the same "there's no page at the address" error message. I've tried log out/back in, restart comp, try different browsers and it's all the same error message. What on earth type of app is this?!

Zesty Z
美国
1年多 人在使用应用
Meta已回复 2021年11月24日

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. We do notice this issue affecting a couple merchants so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

2023年8月16日

not good since Instagram suspended my new account that was not even 24 hrs. Old saying it was a fake account. don't know how that is sorry i could not instantly live up to their standard's!

beads and more
美国
1年多 人在使用应用
Meta已回复 2023年8月18日

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].