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so much easier than before! thank you so much. i dont understand why we have to write 100 characters lol but again thank you
estou ainda testando acho que é interessante, por isso ainda não da para fazer uma avaliação completa, mas já imagino que será muito interessante
Agradecemos a sua avaliação e por você ter reservado um tempo para nos contar a sua experiência. Isto é muito importante para nós e nos ajuda a continuar trabalhando no aplicativo para oferecer o melhor aos nossos lojistas. Eu adoraria saber um pouco mais e me certificar de que você está aproveitando o Facebook channel ao máximo. Entrarei em contato via email nos próximos instantes! - Paola, Suporte da Shopify
I used this app cause it really helps me advertising my business and I'll continue using it to help grow my business
I can't get any help, unfortunately. My account keeps getting temporarily disabled every week or so, and I cannot reach out to anybody. Reviews last for days and I never get an actual reason for the disabling. I comply with every policy, yet I still encounter issues and have nobody to ask for help from to at least find out if I am doing something wrong and what that is. On top of that, this app keeps showing me errors. Been trying to reconnect my store for the past hour and I keep getting different errors and time-outs. Really frustrating.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Rien a dire c'est excellent le service lié avec instagram est vraiment exceptionnel je suis assez confiant pour développer une bonne audience
Facebook orders do not sync and integrate with the Shopify platform. Facebook confirms the order has been placed, but nothing shows up on the Shopify end. I used to love the Shopify platform, but recently it has been nothing but a nightmare. After reading hundreds of forums and spending countless hours, still no response from the Shopify support. We all would appreciate some help before we change to another platform.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel, specifically the orders. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.
Adil | Shopify
The app doesn't work. It says "There was a problem with this request. We're working on getting it fixed as soon as we can." It's been several days!
Hi there,
Thanks for your feedback, William here from Shopify. We're currently working with Meta to resolve this issue that you're facing. I understand it's been some time already without a resolution, I'll reach out to you to review your specific situation and discuss the details.
William | Marketplaces Support Specialist
Shopify
This user friendly app especially for newbie. I fin it more convenient and with precision especially for merchants.
I have been waiting for a month and my store is still in review. I even emailed Facebook and they are no help. They just say keep waiting.
Hi there!
Paola here with Shopify. Thank you for taking your time to tell us about your experience with the Facebook Channel app. I understand that waiting such a long time for a review can be frustrating. Although we at Shopify do not take a part in the review process, I will be reaching out to your through email shortly with next steps you can take.
Talk soon!
Paola | Shopify Support
It's been a learning experience. All things are new but seem to be easy to follow but here is a lot to learn.