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Facebook orders do not sync and integrate with the Shopify platform. Facebook confirms the order has been placed, but nothing shows up on the Shopify end. I used to love the Shopify platform, but recently it has been nothing but a nightmare. After reading hundreds of forums and spending countless hours, still no response from the Shopify support. We all would appreciate some help before we change to another platform.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel, specifically the orders. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.
Adil | Shopify
The app doesn't work. It says "There was a problem with this request. We're working on getting it fixed as soon as we can." It's been several days!
Hi there,
Thanks for your feedback, William here from Shopify. We're currently working with Meta to resolve this issue that you're facing. I understand it's been some time already without a resolution, I'll reach out to you to review your specific situation and discuss the details.
William | Marketplaces Support Specialist
Shopify
Muito didático e prático. Com certeza indicaria aos próximos usuários. Poderia ter uns vídeos de passo a passo para os que não conseguirem alcançar seus objetivos e ainda estiverem com dúvidas.
This app just doesn't work and customer service isn't really available. Everything looks great in the store builder, and then nothing comes up on the sites. I'm through.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
Superb. It provides all the needs to sell on Facebook. Just started. Let's see how it works out for Texmart.
really nice app help out my business i enjoy using this facebook app so much it is good to advertise
It's been functioning well so far. Aside from the random ban it has been running really well. I use it to help manage my business which is still growing.
Hi I cannot link FB to my webshop in Shopify. However I sell only lifestyle products and don't understand why you block my products...
I enjoy the Facebook platform , it allows growth and so much opportunity to meet new people and support small business'
I USED THIS APP TO HELP ME SELL MORE ITEMS EASY. IT MAKES CUSTOMERS EXPERIENCE FOR SHOOPING MUCH EASY.