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Tried to connect my facebook account
it locked facebook
i now have no facebook and have lost access to my business page
cant contact facebook
so have lost all my photos of my children , friends , wedding pictures, priceless memories the lot , absolutely gutted.
opened a support ticket with shopify and no one ever got back to me
Facebook ads are very understandable if you read the frequently asked section they should answer most of your questions in that section.
I installed the app in the hope that it will increase exposure and sales of my Shopify items. Time will tell if it is beneficial.
It seems like an improvement over trying to understand Facebook's interface, but I am not sure yet, thus the three stars.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
My all products comply with the policy but why can't my Facebook shop published. In the Instagram shop approved but why in commerce account not approved all things good but why I can not do the final setup.
Thank you for your review and sharing your feedback. When it comes to approving your store for Facebook Shop and Instagram Shopping, the approval process is determined solely by Facebook. I'm happy to share resources on how to contact Facebook for more information. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
Meta is a little confusing, it is going to take me a long time to figure it all out. I am brand new at all of this so, that could play a huge part in how technical everything is.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
Says my business manager is not eligible for ads. As a result it has completely removed my pixel from the store and I cannot get it integrated at all. In touch with FB support which takes super long to get back to you. Massive impact on sales a result of this issue. Shopify, please bring back the native integration of the pixel!
Thank you for taking the time to share your feedback and leave a review. When it comes to ad eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Veena, Shopify Support
I installed this app specifically for Facebook Pixel, but automatically, it will create a Facebook Commerce account in your Facebook Business Manager. This account will automatically generate a shop and add your Shopify products to it. After a while, Facebook may request various business details and inform you that your account is at risk of being restricted due to your shop's failure to comply with our Seller Terms. This can happen even if you don't use the commerce account or if you are unaware of what a Facebook Commerce account is !!!
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
Terrible: 1) My facebook shop loading speed is a joke: 14 seconds average to load any product.
2) When a costumer goes to the checkout page it bugs, moving the checkout page randomly scaring my clients. 3) Some of my products facebook deactivates them saying they do not comply with their policies but it does not says which policy. So I can not know how to fix it.
As long as your Facebook page has no issues this app is so smooth it also makes suggestions for you to follow I like it so far