评论 (8,294)

整体评分
4.3
每个评分等级的数量
2021年4月9日

Tried to connect my facebook account
it locked facebook
i now have no facebook and have lost access to my business page
cant contact facebook
so have lost all my photos of my children , friends , wedding pictures, priceless memories the lot , absolutely gutted.
opened a support ticket with shopify and no one ever got back to me

Slim Shadies Celebrity Sunglasses
英国
5个月 人在使用应用
2020年10月8日

Says my business manager is not eligible for ads. As a result it has completely removed my pixel from the store and I cannot get it integrated at all. In touch with FB support which takes super long to get back to you. Massive impact on sales a result of this issue. Shopify, please bring back the native integration of the pixel!

Bicycle Booth
加拿大
5个月 人在使用应用
Meta已回复 2020年10月9日

Thank you for taking the time to share your feedback and leave a review. When it comes to ad eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Veena, Shopify Support

2023年6月12日

I installed this app specifically for Facebook Pixel, but automatically, it will create a Facebook Commerce account in your Facebook Business Manager. This account will automatically generate a shop and add your Shopify products to it. After a while, Facebook may request various business details and inform you that your account is at risk of being restricted due to your shop's failure to comply with our Seller Terms. This can happen even if you don't use the commerce account or if you are unaware of what a Facebook Commerce account is !!!

barelio
英国
5个月 人在使用应用
Meta已回复 2023年6月14日

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

编辑时间:2020年10月29日

Terrible: 1) My facebook shop loading speed is a joke: 14 seconds average to load any product.
2) When a costumer goes to the checkout page it bugs, moving the checkout page randomly scaring my clients. 3) Some of my products facebook deactivates them saying they do not comply with their policies but it does not says which policy. So I can not know how to fix it.

Hometastic.fun
墨西哥
5个月 人在使用应用
2021年9月7日

Only uploads 1 photo and no longer lets you run a promotion from Facebook commerce manager. Shopify blames Facebook, Facebook blames shopify so nothing can get resolved.

Luxus & Invoco
美国
5个月 人在使用应用
Meta已回复 2021年9月7日

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify

2020年12月11日

In the Shopify details say everything is fine and then in the general page says the facebook shop and marketing are not connected.

Activewear & Linen basics
西班牙
4个月 人在使用应用
Meta已回复 2020年12月12日

Thanks for sharing your feedback! That message is referring to the old Facebook Shop and Instagram channels, which are now delisted and inactive. I’ve sent out to an email to you to discuss this further. - Abdalla, Shopify Support

2021年12月29日

Why is Facebook always finding ways to interrupt the Facebook sales channel? Why is my Channel now disconnected with Shopify? I need to know if I need to keep using this channel or delete it because I'm tired of running into issue after issue.

New Life Fashion, LLC.
美国
4个月 人在使用应用
Meta已回复 2021年12月30日

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the unexpected interruptions you are facing on the Facebook channel. These interruptions often happen when changes are made on Facebook's end so I'm going to follow up with you in an email and see where I can help.

Adil | Shopify

编辑时间:2022年12月28日

Why cant I connect my facebook page to shopify? This is slowing down my progression for no reason. I get this message when I try to connect my shopify, im in CANADA and i cant connect it, what the hell?:

This account can't be selected because checkout on Facebook or Instagram is only available in some countries. If you want to select this account, go back and choose a different checkout method

EDIT: Please dont tell me to go to facebook customer service, it's impossible to talk to a real person, I don't need that written info, its useless. I need to tal kto a real agent.

theshadesbox
加拿大
4个月 人在使用应用
Meta已回复 2022年12月28日

Hi There,

Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

2023年10月1日

It's the worst App I've ever used! It can't be possible to get blocked and stay blocked for weeks and getting no help of the support. They block your account and the settings because they think your account would be fake (and I used my private account which I've been using since 2012!). Ridiculous!

TwinRims
瑞士
4个月 人在使用应用
Meta已回复 2023年10月6日

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2022年3月6日

There is ZERO customer support on the Facebook end. I can appreciate that Shopify is at least trying to help, but after months of trying, I am still not able to connect my Shopify store with FB because of a request from years ago to connect my Etsy shop. Even though I no longer have my Etsy shop connected anywhere on within FB's black hole of a backend they call the Commerce Manager. They are monopolizing a service they cannot even support. It's total BS. I'm giving up on trying to connect FB and Insta, sorry Shopify... I really like you guys and would prefer to route my social media to my Shopify store, but FB is making the connection impossible to move forward with.

TheRubbishRevival
美国
4个月 人在使用应用
Meta已回复 2022年3月8日

Hey there,

Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with the Facebook support team. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.

Ashley l Shopify