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For some reason there know for always restricting your account and won't be Able to run ads because of this.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
The worst Support team I've ever been in contact with. They all ask the same stuff, never read what your actual Query is, all they know how to do is to tell you "Send a Screencast, send your email and number" they make you repeat your Issue OVER AND OVER , then they connect you to a different operator each time, so again you'll REPEAT your Query, only for them to give you NO SOLUTION. I contact them 5+ times for a simple issue.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
This app's integration with Facebook, for us and many other shop owners (see https://community.shopify.com/c/Shopify-Discussion/Facebook-followers-seeing-posts-quot-Shop-name-added-an-item-to/m-p/959267/highlight/true#M210402) is broken. It will periodically for no reason make a post to your store saying a new item was added to your shop, even if the product has been in the shop forever. It makes your facebook shop look deceiving to your customers. We and many others have contacted Shopify and they say it's Facebook's fault and apparently don't have a fix.
Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
I Am not even attempting this complicated tedious set up after reading these reviews. It seems like no one in the chat really wants to help either. They just send you tutorials. Well, I could have done that myself. Waste of money.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
I am having nothing but problems using the direct integration feature that is supposed to directly connect my Shopify store to my Facebook and Instagram. Although the items are saying they are visible in Shopify, FB and Insta, they do not show on either of the profile. And they are active.
I can't connect my store, it was connected but the instagram shop wasn't syncing up properly, so I tried again. I removed the connection but when I try to add it now it gives me the error message: Each asset is already associated with a different shop. Please disable one to proceed.
I read the previous bad reviews and Kristin and Aaron nicely reply and refer the bad reviews to contact their support team on the link: https://www.facebook.com/business/help.
Now here's the joke there is no way to contact them! There is a big button in the right top corner of the screen that says "Get support" you click it! You get redirected to https://www.facebook.com/business/help/support but guess what it's just an empty page.
Hi there,
Thanks for taking the time to leave this review. I'm sorry to hear you had issues with connecting your Instagram shop in the app, and with getting in touch with support through the links we provided.
I hope that in the time since you left this review, you've been enjoying the app and haven't had any more issues. If you'd like to talk to support, and for some reason the support link at www.facebook.com/business/help is not loading for you, you can reach out via the 'Get Support' links in the Facebook & Instagram app itself, or we also have a support link in your Commerce Manager too.
Best,
Cailla
L'app non funziona, cosi come il pulsante di assistenza. Non possiamo installarla in nessuno dei nostri store. Per favore risolvete!!
Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Grazie,
[Metasupporto].
If I could zero stars I would! I have reached out to Facebook and Shopify numerous times over the past month due to not being able to publish my Facebook page. I have sent tons of screen shots of the errors that they have asked for and they all seem to not know what is going on with my page. Facebook is keeping me from selling my boutique clothing due to horrible customer service! It's hard to believe that no other business owners have had this same problem.
Thanks for sharing your feedback! It sounds like you've been through a lot, and I'd love to help you work through this. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Even if a product has multiple images, only one image is linked to Instagram Shopping.
This specification makes it impossible to take advantage of Instagram as an image SNS. A single image does not inspire users to buy.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
Shopify told me that my Instagram app was no longer up to date and to install the new Facebook app. Since doing this, we have lost both Facebook and Instagram shopping and when I try to reconnect, I am told some of our products are not suitable and the shop is denied. Even after having deleted said products from Shopify, it is still not working. Can somebody please offer some advice as we have lost two shopping channels. Very, very upsetting!
Thank you for taking the time to leave a review. This certainly does not sound like the expected behaviour when migrating over to the new app. When it comes to account and product eligibility, this is something determined directly by Facebook so it would be best to contact Facebook directly regarding your shop's eligibility. However, I'd like to hear more details on your experience to see if I can provide some resources or guidance in getting this resolved. I will be sending you an email shortly to learn more about what happened. Look forward to your reply. - Anna, Shopify Support