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Horrible App. DO. NOT. CONNECT. IT. I repeat: do not do it. Your Facebook ads account will be disabled and blocked for no reason. I had yet to set up any ads through this app and I sell pretty normal things, nothing controversial. My ads were working well up until I literally connected with this app. And as soon as I did, im blocked by Facebook. Shopify does nothing about it.
Thank you for taking the time to share your experience. I can definitely see how having your ad account disabled would be a stressful situation. Please know when it comes to ad account eligibility, Facebook has complete control over this so I'd like to share some resources with you to get in touch with Facebook. I will be reaching out to you via email shortly. - Anna, Shopify Support
Its a headace facebook is going to dies as its not focusing on its services anymore plz fix the issues everytime i try to connect my pixel account there is alwas an error message saying plz try again something went wrong
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
There seems to be a problem with the app. I'm unable to install it to our store. This only happens with this app. I get a message like this... There’s no page at this address "Check the URL and try again, or use the search bar to find what you need."
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with getting the channel installed properly. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
When editing the description, it just completely deletes one random variant name, and then prevents me from being able to edit it back. Useless.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
usless plugin. not attaching on shopify store
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
very hard to use no support
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I wanted to give this 5 stars but as of today, after Facebook received all my private and company info they simply banned my account without reason. I run 3 stores, 1 was almost completely setup on Facebook, full catalog and the other 2 basic info. Facebook just took the info and deleted the account. How can this be even allowed to happen?
The Facebook Marketing is not working.. Getting Error "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes."
Hey there,
Thomas here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.
Thomas l Shopify
Worst customer service ever. If you want to grow your business, please avoid Facebook. They'll just waste your time and money. My Ads account was disabled and I verified my identity the same day, they disabled it again after 3 days. Spent all my day learning Facebook ads and they're not ready to help. I guess they're overhype, it doesn't worth your time
Hi there,
Jackie here from Shopify support, thank you for leaving a review on our facebook channel app. I'm going to reach out to you to discuss the account specific details please watch out for my email.
Jackie | Marketplaces Support Specialist
Shopify
Dogshit platform, every ad account gets banned and deleted for no reason. What's up with that Mark? Fix this shit
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].