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Facebook & Instagram , 4,311 条评论

整体评分
3.6
每个评分等级的数量
  • 62% 的评分是 5 星
  • 15% 的评分是 4 星
  • 5% 的评分是 3 星
  • 2% 的评分是 2 星
  • 16% 的评分是 1 星
2023年9月9日

I'm trying to figure out why I can't create a Marketing Campaign in Facebook. I am able to in Microsoft and Pinterest but not in Facebook/Instagram.
Was that feature removed in the app?

South Strand Life Travel, Photography and Gifts
美国
2年多 人在使用应用
Meta已回复 2023年9月15日

Hi There!

Thank you for taking time to leave a review. We would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2023年8月14日

Just like all social media platforms, these sales channels are somewhat restrictive about WHAT you can sell, but that is pretty much to be expected. In addition to clothing and other general items like soaps, mugs, etc., I also sell vitamins and supplements, and Facebook really does not like that. Some of my supplements cannot be sold on these platforms, but I can still run ads and link to the product directly on my website, so I suppose that's an acceptable solution.

The Knickknack Shack by Darthside LLC
美国
大约1年 人在使用应用
Meta已回复 2023年8月18日

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

2023年9月19日

It's ok, there are things that should not be as difficult as they are or other things that are hidden but very needed for your shop to work.

WearManga
美国
15天 人在使用应用
Meta已回复 2023年9月22日

Hi There!

Thank you for taking time to leave a review. If you need further assistance from us, please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2023年7月26日

Hello, it seems to me a good option in terms of being able to expand our store through Facebook and Instagram, but it seems to me that they put up a lot of obstacles and the process is delayed for them to verify the account.

Caos
哥伦比亚
17天 人在使用应用
Meta已回复 2023年7月28日

Hi There!

Thank you for taking time to leave a review. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience, if you need more assistance with your review process.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
Meta Support

2023年10月23日

Whay is it not avalible in india

WayImpulse
印度
大约2个月 人在使用应用
Meta已回复 2023年10月27日

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused, keep an eye out on this page for updates regarding eligible countries:
https://www.facebook.com/help/instagram/321000045119159

Thank you,
Meta Support

2023年7月19日

Installed, connected, and received a letter:
Effective August 10, 2023, Shops will no longer be available in your region

To focus on products which drive the highest performance and ROI, and give shoppers the most personalized experience, Shops will no longer be available in your region effective August 10, 2023. Product tagging in posts, Reels, or Stories, and creating audiences derived from people who visited your shop will also become unavailable. To find customers and drive sales to your website, we encourage you to use personalized ads, Reels and messaging.
***********
Explain to me what it means that the store in MY REGION will no longer be open? I live in Europe, do I plan for the store to work all over the world? then why do we need your application, and to charge the store if in 2 weeks - it will be discontinued?

MUZEJ LUTAKA
塞尔维亚
5天 人在使用应用
Meta已回复 2023年7月28日

Hi There!

Thank you for taking time to leave a review. Please contact our Business Support team via this link regarding the updates for your region:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2023年12月1日

It's a process

KUSH CAMO FATIGUE
美国
1天 人在使用应用
2023年6月16日

I am seeing drafted products in ads using the feed. Can you help? The Facebook store itself seems to show the correct products, but drafted products somehow make it to the ads.

By Boel
丹麦
2年多 人在使用应用
Meta已回复 2023年6月27日

Hi There!

Thank you for taking time to leave a review. We would like to assist you with a resolution regarding your drafted products within ads.

Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2023年5月18日

When we click on stores in Instagram, I want to remove the cargo and delivery field in the product detail area, but I cannot remove it, all websites with shopify software have the same problem in their ig stores, it is not possible to completely remove this field, you should make a development about it.

Piano Jewellery
土耳其
1年多 人在使用应用
Meta已回复 2023年5月22日

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2023年6月8日

I cant change my facebook pixel while its hacked, I send the Meta team to report but they said i have to check it with Shopify while the report message is send to MEta always

SUISUI CARE
比利时
8个月 人在使用应用
Meta已回复 2023年6月14日

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]