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Unable to link Shopify to Facebook. Error message states 'ineligible'. Shopify aren't able to figure out why. Have messaged Facebook support. Received a message back informing me they are looking into it. Hopefully this will be resolved. Impossible to understand and navigate settings and help sections in Facebook..it's full of terms and frases that arn'e easy to understand. Not very user friendly!
Hi there!
Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel App. While Shopify has no hand in determining the eligibility for the Facebook assets, I will be reaching out to you shortly to ensure you have all the necessary resources to request a review.
I look forward to chatting with you!
Paola | Shopify Support
ZERO SUPPORT.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
We can't connect our Shopify account with Facebook. It says our catalog is already connected. There is no dedicated point of customer service, just opening and reopening the same windows in a hall of mirrors. Our emails go nowhere. Facebook will also not let us change our name because it violates policies, when it clearly doesn't. So beyond frustrating.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to send you an email and see if we can address some of the issues you were having with the app.
Jack | Shopify
i want to connect personal Facebook ad account but app is not allow to do that because i don't want to use credit card
Thanks for sharing your feedback! I can definitely understand how frustrating that may be. However, Facebook does require that personal ad accounts have an ad spend in order to connect to the FB Channel. I sent you an email to discuss alternative payment methods further! I look forward to hearing from you soon. - Jeferson, Shopify Support
Painful support and service, impossible to enable the service after thousands of security checks and requests to send personal documents. Better to turn to other more efficient, serious and professional sales channels. Facebook is a mess.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Please go back to the drawing board. a lot of businesses use fb as a sales channel and it is pertinent that we are able to set up our pixels to run ads. If everyone's review is saying the same thing, you should look into it and see how it can be fixed.
Hi there!
Paola here with Shopify! Thank you for taking the time to give us your feedback. I understand how using the Pixel is important for your business and you can onboard Facebook Marketing to connect it. I will be reaching out to you shortly to understand what is happening on your end and provide the next steps.
I look forward to chatting with you!
Paola | Shopify Support
MAL, TODO MAL, DIAS TRATANDO DE INTEGRAR SHOPIFY Y NO ACABA DE CARGAR, DICE QUE HAY UN ERROR Y O TE DICE CUAL NI COMO SOLUCIONARLO, CONTACTO AYUDA Y NADIE RESPONDE!!!
¡Hola!
¡Kristin aquí con Meta! Gracias por tomarte el tiempo de dejar tu opinión. Nos encantaría saber más sobre tu experiencia con la aplicación de Facebook e Instagram y proporcionarte cualquier ayuda que puedas necesitar.
Si quieres ayuda, ponte en contacto con nosotros a través de nuestro equipo de soporte comercial (https://www.facebook.com/business/help), para que podamos asegurarte la mejor experiencia posible.
Gracias, Kristin
Since the account created by the agent cannot be recognized, I have to uninstall it, but after I uninstall it, I can’t manually fill in the pixels in the preferences.
Read The Reviews Before Installing!
I really wish I had read the reviews before installing this. Wasted so much time setting up a Facebook page and jumping through hoops to get my Instagram shop integration only to have my shop rejected for no apparent reason. Been twisting myself in knots trying to figure out what's going on. The message in Shopify admin page sends me to Facebook support. I contacted them - it's been a week and I've heard nothing back. Now I'm afraid to uninstall as I'm others have reported issues when trying to reinstall. Save yourself some pain and hold off on uninstalling this app until it's fixed.
Hi there,
William here from Shopify support. I see that you've had some trouble with setting up your Instagram shopping through the Facebook channel. We definitely want to get the channel working for you. I'll follow up with an email to discuss the store specific details, look out for it in your inbox.
William | Shopify Support Specialist
I want to add the facebook pixel to shopify but now you force me to take more steps than necessary to do so. I don't have a business manager account and it won't let me create one, so I know why. I've been trying for several days and try what I try it always tells me to try it later. I just want to put the pixel on my page, I don't ask for more unnecessary features. Please let me do my job, I just want to launch my shop :_(
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support