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Absolute dog water. All of my products have been approved to sell through the FB and IG sales channel for over a year now. I never had an issue tagging my products before. Recently, when I tag my products, which have been approved and are currently listed as approved, in posts the tag gets removed saying I've violated meta's policies. I've read the policies and I haven't violated anything. I sell skincare products. I submit for review and never hear back. There is no explanation as to which policies I have "violated". I've tried uninstalling the sales channel and reinstalling it, if that doesn't fix the issue then I'm removing Meta/IG shop from by business instagram and just directing people to my website. I'm not going back and forth with customer support or any of that nonsense. It's not a good use of my time. I have a website I'd prefer for people to use anyway so if this reinstallation doesn't work I'm done with this rigamarool.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Fantastically simple and straightforward -- a nice change of pace. Also offers helpful videos. New appearance and organizational changes are great.
Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.
Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support
I used this app to help me to do marketing for my online store. Showing all the products I have on my store and bring something good for my costumers.
It was very helpful and easy to use. I really enjoyed the step by step process and it was a seamless experience
The details and instructions provided were really easy. I love the new updates! All it takes is set up accounts and a few clicks!
Extremely easy to set-up. Literally finished complete setup in less than 15 minutes. And it syncs with my catalog!
worst app.. this app should track better, should not kick me out so often because of "safety" and if I login to often to my new BM then fb also give a security flag.. worst app! can not recommend at all for now.. fix all those things and it should be a good app.. but men, one of the most important app being so bad, how can this happen?
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, I really appreciate it. I'm sorry to hear of the issues you've been having with staying logged in within the Facebook Channel. I'm going to check over your account and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
Estou usando para trazer mais clientes a minha loja, porém, tenho muitas dúvidas e ninguém para saná-las.
Não faço a menor ideia se vou pagar este serviço, ou quanto pagarei por ele.
Fora que meus créditos sumiram e nem usei.
realmente estoy decepcionada de facebook es una de las plataformas que me encantan mucho pero realmente tengo ya casi dos años batallando con esta aplicacion he gastado mucho dinero para configuraciones y muchas horas de mi tiempo intentando entender un poco como funciona y realmente han hecho todo para que los pequeños negocios online fracasen estas redes son las mas conocidas y por eso uno le toma importancia para instalarse pero en esta situacion lo unico que hacen es destruir las pocas ilusiones que uno tiene. ojala algun dia la mejoren y la hagan mas facil de instalar y manejar o simplemente no unifiquen procesos para evitar que todo lo que esta bien se blokee por culpa de un solo proceso.