Facebook & Instagram

Très compliqué à configurer ,tout le processus de synchronisation shopify/facebook est bloqué...on me dit qu'une action est requise de ma part mais où? aucune indication. Merci de m'éclairer

Update: The 'Meta Team' responded to my review with a link that does not work. I'm leaving my review as a 1 star.

When I linked this app to my account Facebook disabled my business account. I sent in everything they requested and immediately got denied. Now, I have no way to appeal, and no way to speak to anyone about it. I also cannot disconnect the stores because I have to verify the information in review, which I cannot do because I have to log into my Facebook business account which got disabled.

I write a bad review because it says this integration will not allow in my region like India. why this? In this settings it cleary written it is popular in India. Why FB didn't allow people to integrate from India?

This app has never worked once. After downloading, without entering any facebook/instagram login details or credentials, the app immediately begins connecting. Connecting to what? I have no idea. The connection fails and it tells me " SOMETHING WENT WRONG Your details couldn’t be submitted yet. Try again in a few moments". I have spoken to Meta and Shopify customer service AT LENGTH. Shopify directs you to Meta customer service. Meta directs you to Shopify customer service. As others here have reviewed, this is just a back and forth of copy-and-paste answers which involve you doing VERY SIMPLE trouble shooting like clearing cache and changing browser. They might as well ask me to restart my computer. I have also been asked to send the same information I have already sent. I even took a screen recording and showed them the exact issue. Additionally, just as others have reviewed, they will continue to close the ticket immediately each time. Finally they said it is not their problem and to contact Facebook.

A very poor app integration riddled with flaws and consistent only in it's inaccuracies. If you care at all about accurate measurements and pixels, this is not the app for you. You'd think recording $1,500,000,000,000 in sales would be worth noting or investigating, but Meta has investigated itself, the pixel code, and the app developer and discovered that it's all working perfectly and this is to be expected.

nnnnnnnnnnnnnnnnnnnnnnn

Meta needs serious overhaul of their business processes. We have been told that our primary domain (verified by Shopify store) is verified by some business manager account. This situation resulted in us not being able to tag our products in our Instagram and Facebook shops. Have spoken to multiple agents, showed them the proof of domain ownership as well domain info within Shopify's settings, but they are copying and pasting responses to our queries. For example, they keep asking us to verify the business within business manager, whereas their own system states "business not eligible for verification" so how can we verify it. I can give umpteen examples of classic definition of complete disconnect, but I will stop here. They have successfully pushed us towards the path of uninstallation as without domain verification we cant operate our insta or facebook shops.

It's been four weeks now, upmteen calls, messages and chats with Meta support with just copy and paste replies from them with zero help.

Entire story:
We bought the domain in Dec 2023 from GoDaddy and tried to verify the domain on Meta Business only to find out that Kronos Marketing had it verified in 2021 and since then closed their business. Now we contacted through meta business a request to Kronos Marketing to allow us have access and they never responded as they have closed the business. Went to Shopify to seek help, they asked us to go to GoDaddy and find if Kronos Marketing still had verification code in domain. GoDaddy confirmed tat there is none. Went to Meta support gazillion times with a simple request as domains get sold and resold so they should be able to initiate reverification to previous owner.

Of course, Meta wont listen as always and would give copy paste response something like this - "we have escalated it to our Pro team and they are looking into it" and all they do is copy paste responses which never solves the issue but window dressing.

We have raised this issue with Meta more than a month ago, and even the fifth chat session has the same response after more than a month "we are still looking into it" Wow - simply wow!

Enlightening information for Meta:
1. Domain ownership changes frequently in e-commerce.
2. Once verification of Domain in Meta business manager does not make the domain owner till eternity
3. Reverification process for domain ownership can cut down your million support calls
4. Your 3.8 star rating can improve by deploying simple logic into your business processes
5. Meta is not invincible - listen to customer and ACT to course correct instead of just copying and pasting.

Update on March 20, 2024:
Meta asked us to submit an affidavit that we own the domain. Provided signed copy on March 08th, 2024 and have not heard back from them, instead they stopped the integration of the Shopify store. Now it is giving error code 11 and there is of course no reply or no help from their support.

potrebbe essere piu semplice.

I AM WAITING OVER A MONTH AND IT IS STILL NOT CONNECTED TO FACEBOOK AND SHOPIFY

onvoorstelbaar slecht