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I have yet to be approved by FB for my Commerce Account. There is nothing wrong with my store or the products in it. I have met all your compliance issues and still you will not connect me. So now I cannot get my catalogue to show up on my FB biz page. It would be nice if there was more explanation why you won't approve me nor if there was someone who could help me. This is really hard for small business' and you know it.
Hello there!
Thank you for taking the time to share your experience. I understand how this can be difficult for a small business and we are here to support you to the best of our knowledge. Generally speaking, the commerce account needs to be approved by Facebook and they do not share with us the reasons why they have not approved you. With that being said, I will be reaching out to you shortly with more details, next steps and alternatives.
Looking forward to chatting with you soon! - Paola, Shopify Support
THE FACEBOOK CHANNEL SO FAR IS GOOD. AT FIRST, I FOUND IT A BIT CONFUSING, BUT AFTER SPENDING SOME TIME ON IT, IT MAKES SENSE.
I like the way how fast to connect. it is a good application definitely I need to use the app in my store. I enjoy using the Facebook application.I like the way how fast to connect. it is a good application definitely I need to use the app in my store. I enjoy using the Facebook application.
FB setup was fairly easy. The IG was more fussy. Wasn't clear what the eligibility requirements were or what changes needed to be made.
i really have not figured it out yet. It's too complicated. Setting it up was relatively straightforward but using it is a struggle.
Thanks so much for taking the time to leave feedback. I'm glad you were able to set up the app and would love to help you with taking advantage of all its features. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jamilah, Shopify Support
Terrible app. As other have also mentioned. FB blocked my ability to have a shop and there is no one to get support. This has been going on for weeks and no resolution. Very very very frustrating! Shopify and Facebook you owe your customers/clients good service. Robots are not working!
Hello,
Thomas here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Thomas | Shopify
This is a very user friendly application. I am surprised that even I could do it. Thanks The Creative Queen Bee
a great tool that allows small business to work more efficiently and makes reaching customer easily
Absolute rubbish. I had to disconnect my original fb shop when personal products from fb marketplace showed up on my shopping page for my business. Since then it has been a nightmare pretty much. This app does not work and as soon as I get to the end of setup it will not let me connect a new or old commerce account. I have troubleshooted, tried everything I possibly can but this problem has persisted!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up the Facebook Channel, specifically the Commerce Account. I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
from last 4 days i am getting error while installing no one is help me and no proper solution from meta and shopify