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Absolute rubbish. I had to disconnect my original fb shop when personal products from fb marketplace showed up on my shopping page for my business. Since then it has been a nightmare pretty much. This app does not work and as soon as I get to the end of setup it will not let me connect a new or old commerce account. I have troubleshooted, tried everything I possibly can but this problem has persisted!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up the Facebook Channel, specifically the Commerce Account. I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
I didn't know that i needed to use a laptop or desktop to complete my facebook/instagram install...but once i figured that out it was pretty simple
I used this app to help me to sync my products to a catalog on Facebook so that I can create marketing activities on Facebook directly from Shopify.
unable to set up the app and use it. IT asks to reconnect and then it says currently its not possible to do so. Would be great if someone could help me
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting connected to the channel. There can be a lot of moving parts to the Facebook Channel so I'm going to look into this and follow up with you in an email to see how I can help you get set up.
Robyn | Shopify
The facebook app was easy to install and set up. I've installed it before so not sure why my store disconnected but was quick to re set up.
Its easy and good to understand the steps mentioned to go through the process and hope it helps to get us a good conversion rate
Very easy for a non techie like me who is feeling their way around ecommerce with what feels like a blindfold on. A simple click of the button- now that's how I like it
all except for them cutting of the head of my pics in facebook when I use the url address for my shop it is good... could someone tell me how to fix this
thx
Thanks for sharing your feedback! I'd be happy to investigate this for you. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support
So far everything is operational and going well.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
One-click integration is amazing. Meaning it's couple clicks with couple of helpful hints. Let's see how it's all working together!