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Tengo un problema con instagram y facebook en shopify que no me solucionan desde hace más de 6 meses
Trying to get any support is ridiculous!!! 3 hours yesterday and my issue is still not resolved. The app is preventing my website link on Instagram and Facebook to open. It goes to "Oops page not found". Shopify says it's FB and I can't even open a new chat as it goes back to the one from yesterday with an automated response. Ready to uninstall this if it's not resolved today.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
UMA BOST4, ESTOU HÁ 28 DIAS SEM CONSEGUIR SINCRONIZAR MINHAS LOJAS E SUPORTE DO FACEBOOK ME JOGA PRO SUPORTE DA SHOPIFY E VICE E VERSA E NINGUÉM RESOLVE. PARECE QUE TENHOQ UE IMPLORAR PRA PAGAR ANÚNCIOS NO FACEBOOK E O QUE PAGO NA SHOPIFY NÃO VALE DE P NENHUMA!!!! SÓ PAGO E NÃO TENHO RETORNO PORQUE NÃO FUNCIONA! ZERO ESTRELA
Terrible. After a wild goose chase with increasingly insane requirements to connect my shopify store to my company instagram my FB account was flagged and locked. To request a review a captcha page populates except that you can't scroll to the bottom of the page to click the submit button so no review. Just a block that will turn into a ban because they have 0 meaningful UI design.
These absolutely bonkers sentences are actually displayed as the supporting reasons they have blocked my account: "We used technology to detect this violation and technology to carry out this decision. Further violations of our Advertising Standards may result in your account being disabled or restricted."
Inconvenient, difficult, and with no level of customer service Meta Facebook and instagram are terrible.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Constant syncing issues. Slow. Frustrating.
Takes forever to get the store reviewed
What an app, what a customer service, there has been already more than a week since I stopped all my ads because the Facebook pixel is not reporting accurate info, and the customer service hasn't fixed the problem yet.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to continue with assisting you to reach a resolution.
Our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
poco intuitiva, no deja nada a la personalización
Não consigo mais sincronizar os produtos da minha loja para o Meta. E excluir o app do SHOPIFY é impossivel
bad