Facebook & Instagram

Terrible customer service... my documents have been in review for 40 days now and support keeps telling e 48 hours.

still waiting for them to finsish the review on my store that was almost a year ago so I can use facebook and instagram for my shop....................................

I am unable to connect my facebook store to shopify and only can connect instagram store to shopify. There is no option to select to connect facebook to shopify!

For one month my shop has been under review, nothing done

I have been trying to connect my Shopify store to Facebook, and it has been an incredibly frustrating experience. In my attempts to set things up, I accidentally created a few Facebook pages and now, I find myself in a situation where I can't link any of my Facebook pages to my store.

The lack of clear guidance and support has made this process feel impossible. I’m extremely disappointed that what should be a straightforward integration has turned into such a chaotic mess. I expected better from both Shopify and Facebook, especially considering how crucial these platforms are for my business.

I hope there will be improvements to the setup process and better support options for users in the future.

I would like to connect my Shopify website to Instagram. I submitted the Instagram info to Shopify, but it has been stuck in the 'Syncing additional info' process for about half a year. What should I do to resolve this

Hello. I have tried several times to download and connect this app. Every single time I only get a blank screen with zero set-up options. There are no buttons to click, just a white, blank page.
I'd show you a screenshot if I could share pictures on this review.

trash. it messed up my whole catalog, lost 1000s of items, support no help, and orders didnt sync.

One of the worst platform to sell in Meta especialy since they stopped the shop on the Desktop computers and focused of Mobile only.

Your ads on desktops becomes full of errors and missed links.

Meta support is null!!

My shops were approved today and were active. I uninstalled the app and reinstalled it due to pixel issues and not being able to find the pixel attached to my store to create ads and while doing the installation I have been told that my shops have been disabled and I have not followed the community guidelines.