Facebook & Instagram

is the worst app ever, FACEBOOK and META and instagram are sooooooo DIFICULT to conect... 4 WEEKS TO review your store... WOW.. so much money and a lame APP.. and of course CERO custumer service.. there is NOT. ...... shame we are forced to use this chanels to have sales... f u mark z.
you can do better than this pice of s.

Hi

The link you shared is not a support page

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The support team in Philippine is a nightmare to work with

All reply is just copy paste at one occasion they asked for something we just shared

We wasted so much time back and forth with them but got absolutely nowhere

We asked them for a quick video call to fix some issues they asked for information which we provided

they then asked for our contact number for the call which we we provide they then close the ticket!!

Several time they just closed the ticket replying to you but with no solution

A complete waste of time

This app is causing my pixel to misfire in multiple ways causing me sales. It’s also loading old products that aren’t even in my admin anymore and not new products. I’ve contacted shopify several times to be told pixel issues are facebooks problem. I spent 6 days messaging with facebooks useless team to be told it’s not their problem because it’s through this shopify app. This is losing me money because my ads can’t optimize due to bad data. I’ve uninstalled and reinstalled it several times and the problems don’t get better. I’ve asked shopify to delete this app and remove any old code and I’ll see if a complete clear out and reinstall improves it. I’ll remove this review if the problems get worked out.

not recommended. fb shop went under review saying it would take 10 days. After 6 months of no updates, I followed up and they said their algo detected something and just sent a generic list of reasons why it may have been suspended and they can't do anything about it. We sell a single title board game.. not much to violate.

This has been a complete NIGHTMARE. My personal account was hacked and I have lost administrative permissions and now my FB and Instagram shops through Shopify have been blocked. I am losing sales every day because there is no way to reach FB - there is no access to a human being who can help. I have tried to open a new account in my business name and now they claim I am mis-using the platform by using a different name (my business name). I will have to disconnect my Shopify FB and Instagram shops if this can't be resolved. It is the most infuriating thing. I highly recommend insisting that Meta provide access to a human who can help and not just block people who have been hacked. Please f please find a way to help us small business owners. I know I am not the only person who has experienced this. Thank you.

Store stays in review. My products were tagged just fine on Insta and then bam.....store unavailable & I can fix the issue.

What is going on with this app? "Something Went Wrong" with no way to even start setting anything up... Definitely doesn't give me confidence in continuing to use in the future...

Zero app support, my account got hacked and no help....
I don't recommend installing this. ........

Can I give a 0 stars?!?! And this is to the support "pro people". Every single time the conversation starts from the point zero! Please hire some people how actually helps us users...

The Facebook pixel is mistakenly firing the purchase event on product pages, making the campaign algorithm confused and performing poorly. I don´t recommend this app and don't count on getting any support from Meta.