評價 (8,223)

整體評分
4.3
各級評分數量
  • 66% 的評分為 5 顆星
  • 14% 的評分為 4 顆星
  • 5% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 13% 的評分為 1 顆星
2020年9月29日

just started with app but working great so far I'm not very computer savvy and some of it has been tricky but have been able to figure it out

Shield Protection Products LLC.
美國
使用應用程式 20天
編輯時間:2022年4月13日

Facebook will not allow me to publish my store and only gives vague reasons why. They also keep disabling my account for violating policy when I haven't used anything on their site but the business tools. This experience has been a total pain in the neck and definitely not worth it. ***NEW*** I can’t get help because FB is blocking my access to contact them. Here is the message ***Your account has been disabled
You can't use Facebook because your account, or activity on it, didn't follow our Community Standards.
We have already reviewed this decision and it can't be reversed.
To learn more about the reasons we disable accounts visit the Community Standards.*** The main issue I have is that I haven’t done anything with the personal account. I HAVE NOT sent friend requests, messaged anyone or even put uploaded anything to my personal account. As far as my business listings, all I have done what filled out information and continued to set account up. I HAVEN’T VIOLATED ANY COMMUNITY STANDARDS.. This has to be an oversight, mistake or confusion but FB wont hear of it.

MPM Hobbies
美國
使用應用程式 8個月
Meta 已回覆 2022年4月14日

Hi there!

Paola here with Shopify! Thank you for taking the time to leave us your feedback in regards to your experience. I completely understand how it can be frustrating to have your Facebook accounts disabled. While I would love to help you get your store approved, Shopify does not have a hand in determining your store's eligibility when it comes to the Facebook assets. The review and approval is entirely up to Facebook and they do not share any further details with us on why they have disabled an account.
With that being said, I will be reaching out to you shortly with more details that can be helpful and how to contact Facebook for a review.

I look forward to chatting with you!

Paola | Shopify Support

編輯時間:2021年4月6日

I love facebook very much. I only need to match a selling site with facebook, that's the reason why I'm considering shopify

bibì di Barbara Fragale
義大利
使用應用程式 20天
2021年1月6日

App is easy to use but I still haven't reaped any benefits such as sales. Says it's reaching people though.

Bleu Seas
美國
使用應用程式 8個月
2023年5月7日

The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.
The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
- the pixel setup (which by the way is managed by the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).

Un scandale meme commentaire une honte de payer un abonnement pour une application pareil

Jeunes__gens.com
法國
使用應用程式 8個月
Meta 已回覆 2023年5月11日

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we continue to assist you, over email, regarding your reported issues with the app.

Thank you,
Meta Support

2021年12月8日

Absolutely THE WORST APP EVER! Their support is horrific. I have been trying to connect the FACEBOOK app for INSTAGRAM shopping for over 4 months and still have not been able to get them to fix the problem connecting it to my SHOPIFY catalog correctly. I do not recommend this APP or Facebook for Shopify. A client who actually works at FACEBOOK told me that their support so bad - you are better off giving up as it is outsourced to India and they do not help anyone with any connectivity issues. Total waste of 1000s of HOURS as well as over $10K in employee time setting up our Shopify Catalog for Instagram shopping and we can't get it to work. We were told we are better off starting over with a new Instagram account versus actually getting it to work with our live pages, but we have the account since Instagram launched and our following is over 70K so this doesn't make any sense to start from scratch with new social media channels just to get Shopify to work with it, they should have better customer support!

The Untitled Magazine Boutique
美國
使用應用程式 8個月
Meta 已回覆 2021年12月8日

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up Instagram Shopping. I'm going to follow up with you in an email to open up lines of communication and see where I can help.

Adil | Shopify

2022年9月29日

Hi, I have tried connecting my shop and keep receiving a message that states "This shop is not eligible for shop with checkout on Instagram or Facebook at this time." But I followed every step and have a reputable business.

Our Day Of
美國
使用應用程式 8個月
Meta 已回覆 2022年10月3日

Hi there!

Paola here with Shopify! Thank you for taking your time to let us know about your experience with the Facebook channel app. I will be reaching out to your shortly through email so we can troubleshoot what is happening on your end.

I look forward to chatting with you!

Paola | Support Shopify

2021年1月19日

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Review body

evonnatr
土耳其
使用應用程式 20天
2021年3月21日

I used to the app to market my brand and expand my network. Definitely love the way it helps me meets my objectives.

Healthy and Fly LLC
美國
使用應用程式 19天
2020年11月14日

all good, took some time for some errors, but done at the end. will give it a try, and hopefully have instagram shopping as el l

The Baby Mats Shop
美國
使用應用程式 大約1年
Meta 已回覆 2020年11月16日

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support