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Olá, ótima experiência, primeira vez que estou configurando minha loja com o canal Facebook, e tudo isso tem me deixado motivado para continuar fazendo o que estou fazendo. Enfim, adorei!
This Facebook account is restricted fhfgh fgh fghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfgh
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I had to uninstall nothing it wasn't connecting to Facebook, it was so frustrating, my shop wasn't showing either.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you were facing!
Vance | Shopify
I use Facebook pixel to help control my business Facebook pixel is very good business owners should have Facebook pixel all the time
To advertise that FB links easily & seamlessly to Shopify is misleading and false. For some users, perhaps it does, but if you’re one of the denied...I can almost guarantee you will be as disappointed as me. My shop (selling painted furniture) hasn't been published bc apparently it doesn't comply with FB Commerce eligibility requirements. Like other reviewers, the specific non-compliance requirements aren’t highlighted, you just get a link to ALL of them. Undoubtedly the reply to this feedback will be that “this situation is entirely controlled by FB and out of Shopify’s hands”. If that’s the case, how does Shopify not have a direct line to FB for their customers for issues like these? This is not a unique problem (read all the 1 star reviews). 4 unanswered support requests from 18 Jan onward, 7 different forums and nearly 2 hours on Shopify chat and still no fix. Though I did get some advice from Shopify chat...and I quote “There are also other forms of social media advertising that you can look at as well. There is Pinterest, TikTok and Snapchat. I can definitely see your furniture on Pinterest : ) it suits that demographic. And if you can make some cool videos with TikTok, who knows! Maybe you can find success outside of Facebook” I’m speechless.
Thank you for taking the time to leave your feedback and sharing your experience. Undoubtedly, I can certainly see how this has been a very frustrating experience given you are still waiting to hear back from Facebook. I understand you are wanting Shopify to help further along the review process with Facebook and although we would love to be able to help, we do not have a direct line to Facebook support at this time. Please do keep in mind that Facebook is a third party platform and, as such, they do not share with us the reasons why a commerce account was not approved. From our end we can only see what is not working, but Facebook does not tell us why it is not working. Hence, this why Facebook Support are the only ones capable of giving you a precise answer and reviewing your account.
Merchant feedback is very important to us, so rest assured I will be sharing your review with our developers to see if this would be possible in the future. Even though, we were not able to give you more information on why your commerce account was not approved by Facebook, I still want to ensure you have all the resources to contact Facebook so they can look into this for you. I will be sending you an email shortly to discuss. - Anna, Shopify Support
All worked smoothly which was beautiful. Simple steps and patience is normally a headache for me. So far so good
My store cannot sell its products on Facebook. I still want to use the FB pixel. I've tried to install the Facebook app and (FB messenger separately) a number of times. Clicking Install App redirects me here: https://ethos-numerology.myshopify.com/admin/apps/21d07b9a03ab6e538a053381def7b15d/?hmac=0ee9b1019ebbe91d546d430ba54a26c324193739656698059c71f46421f18e82&shop=ethos-numerology.myshopify.com×tamp=1644294176 And the error message says: There’s no page at this address - Check the URL and try again, or use the search bar to find what you need.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
J'ai commencé a utiliser facebook pour commercialisation des produit et je suis très satisfait allez y
They refuse to approve me for a commerce account and don't give my any information as to why. They don't care about their customers and don't want to fix any issues. This has really negatively effected my business.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the getting your Commerce Account approved. Please understand that Commerce Account approvals are completely handled by Facebook as Shopify has no hand in the decision made. I do want to see the Facebook Channel working for you so I'm going to follow up with you in an email to share some more information with you that can help resolve the issue.
Adil | Shopify
It was fairly simple and easy to use. It walked me through the setup process with ease and was very direct with instructions.