Facebook & Instagram

Thanks for sharing your feedback! I know where you're coming from. Things can get frustrating if they don't work the way we want them to. I'd like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

Thanks for taking to time to share your experience. It sounds like you have been encountering a few issues while try to set up the app. I'd like to hear more about the errors you are currently facing to ensure you are getting the most out of the app, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support

Hi there,

William here a support specialist with Shopify. I see that you've had some trouble with the Facebook channel, since your request includes some details specific to your situation I'll reach out to you via email to ensure we can help you resolve this.

William | Shopify Support Specialist

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you were facing when trying to install the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see how I can help you out.

Robyn | Shopify

Hi there!

Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app, we truly appreciate it!

I can definitely sympathize with your efforts and time spent on connecting the platforms. Facebook requires very specific permissions for you to be able to connect your accounts to Shopify. I will be reaching out to you shortly with more details and to make sure you are receiving the assistance you need during the process.

Talk to you soon!

Paola | Shopify

Hi there,

My name is William a support specialist with Shopify. I see that you've used our Facebook app from India for use with Facebook Marketing as commerce accounts on Facebook are unavailable in India. Our app does focus on creating ads for Facebook, Instagram ads were not included as a feature. I'll reach out to you via email to provide you more information about your comments. Thank you for leaving this review to reflect your experience.

William | Marketplaces Support Specialist
Shopify

Hey there,

Charlotte here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggle you have been facing regarding your payment gateways, and tracking your events on Facebook. I'm going to follow up by email to open up the lines of communication and help where I can.

Charlotte | Shopify

Thank you for your review and sharing your feedback. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to share resources on contacting Facebook to appeal not approved products, and will be in touch by email shortly to provide further details. - Veena, Shopify Support

Thanks for sharing your feedback! We appreciate the kind review. I’ve sent out an email to you and would love to hear more about your goals for the app and assist in anyway that I can. I look forward to your reply! - Jamilah, Shopify Support