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The specifications have changed so much from the previous Facebook app that it's hard to understand how to use it.
For now, I don't know how to set up ads from this app.
Hi There!
Thank you for taking time to leave a review. We apologize for any confusion caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and guide you through the best possible experience.
Thank you,
Meta Support
The app has been good so far and given us an insight to growing the business. More online tutorials would be helpful. linking the store to social media excellent
my account is restrict and i have no idea why it happened. i asked for análises and have to wait for some time to get an answer back.
Thanks so much for taking the time to leave a review. I can certainly see why it would be important to get your account unblocked. When it comes to account eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
I used this app to promote my online store, a little complicate to use, not clear when it will start working
Great App very intuitive to work with. I find it very easy to update and track and load new inventory.
App can not connect to my FB page. Submitted 2nd support request after receiving no response to initial support request submitted 3 days ago
Thanks for sharing your feedback! I definitely understand how connection issues can be frustrating, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I first had problems when using Firefox instead of Chrome. Then it went well!
The app was easy to set up.
A bit scary about all the data we have to share with facebook though...
At the beginning was not clear what has to be done on shopify and what in facebook. But after a initial doubt .... all worked fine.
Let me put it simply : this app sucks.
Impossible to set up, hard to find your way, tons of bugs.
I spent countless hours setting up a store I won't be able to sell from because of a f***ing app
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
Legit all I wanted to do was install a pixel on my store and they somehow managed to make that a pain, it would be better if you had a choice to just install the pixel and not do the store crap. If you just wanna get the pixel on your store do not get it through this app I repeat DO NOT DOWNLOAD THIS APP!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].