評價 (8,335)

整體評分
4.3
各級評分數量
  • 66% 的評分為 5 顆星
  • 14% 的評分為 4 顆星
  • 5% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 13% 的評分為 1 顆星
2021年11月12日

Removed it from my store because it wasn't working, I reinstall it in hopes of it getting better. Now it won't install. I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." What does that even mean? SMH

Spehioff
加拿大
使用應用程式 大約1個月
Meta 已回覆 2021年11月15日

Hi there,

This is William from Shopify Support, thank you for your alerting us to the issue you are facing with your store. I definitely want to get our app working for you and to do so I'll open up the lines of communication by emailing you directly.

William | Shopify Support Specialist

編輯時間:2020年9月12日

I haven't had much chance to use this App yet, but experience had been good so far. Guidance had been given all the way while installing this App, but it will probably take a lot more time to discover the different functions this App provides.

Party Land
香港特別行政區
使用應用程式 大約1個月
2020年11月12日

I am new and just setting up the channel so I have no experience so far with the app and my facebook page

Remedy Salves
美國
使用應用程式 大約2個月
Meta 已回覆 2020年11月13日

Thanks for sharing your feedback! Glad to hear you're giving the Facebook Channel a shot! I'd love to hear your thoughts about it so far. I’ve sent out to an email to you and hope to hear from you soon. - Abdalla, Shopify Support

編輯時間:2021年3月31日

I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.

Italic Art
美國
使用應用程式 大約1個月
Meta 已回覆 2021年3月25日

Thanks for sharing your review! That definitely sounds frustrating. Thankfully, Facebook does have a review process for scenarios such as this. I’ve sent an email to discuss this further, I look forward to your reply! - Abdalla, Shopify Support

2020年11月19日

It's confusing. But there a whole bunch of places to learn how to utilize the platform. There is a huge audience available so it's worth it. Hoping to use Facebook for Black Friday.

Bags, Rags, and Tags
美國
使用應用程式 大約2個月
Meta 已回覆 2020年11月20日

Thank you for taking the time to share your feedback and experience. We work hard to ensure that resources are available to help set up the Facebook channel. Feedback is extremely important to us, in order to help improve our app. I'll be sending you an email shortly to see if you have any suggestions or further details you'd like to share. - Anna, Shopify Support

2022年1月29日

Frankly - third party might be better for these sorts of integration apps. It's okay, but we've had to use other apps like Elevar to make tracking work well.

bastille_breads
美國
使用應用程式 2天
2022年7月18日

Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.

The Fennel Seed
美國
使用應用程式 大約1個月
Meta 已回覆 2022年7月20日

Hi there,

Vance here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app. We truly appreciate your feedback. I'm sorry that you had issues with products being rejected by Facebook. I will be reaching out to you shortly via email to open up the lines of communication and offer you further support.

Thanks,

Vance | Shopify

2021年5月6日

INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA
NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED

Vrabo custom
西班牙
使用應用程式 大約1個月
2023年3月9日

Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!

Attic Discovery Shop
英國
使用應用程式 大約1個月
Meta 已回覆 2023年6月27日

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2023年10月23日

Whay is it not avalible in india

WayImpulse
印度
使用應用程式 大約2個月
Meta 已回覆 2023年10月27日

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused, keep an eye out on this page for updates regarding eligible countries:
https://www.facebook.com/help/instagram/321000045119159

Thank you,
Meta Support