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App can not connect to my FB page. Submitted 2nd support request after receiving no response to initial support request submitted 3 days ago
Thanks for sharing your feedback! I definitely understand how connection issues can be frustrating, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Let me put it simply : this app sucks.
Impossible to set up, hard to find your way, tons of bugs.
I spent countless hours setting up a store I won't be able to sell from because of a f***ing app
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
Legit all I wanted to do was install a pixel on my store and they somehow managed to make that a pain, it would be better if you had a choice to just install the pixel and not do the store crap. If you just wanna get the pixel on your store do not get it through this app I repeat DO NOT DOWNLOAD THIS APP!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Great! I've integrated Facebook for my business and have seen great results when running ads. Highly recommend
I am not really 100% what it is doing but I guess I need as much exposure as I can get for my store so it is worth it and seems petty automated. I wish we could integrate the marketing emails that we do on Shopify with FB
Hello , when i do the configuration i can t connect my facebook account and there s an error that said to try again later ,i m trying from days and on mobile and computers but it s not working ,i can I do ?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Horrible, I downloaded the app and once I connected my Facebook it did not allow me to create a business manager for no reason at all. So I deleted the app and it wont let me download it into my store again, it states there is an error with the URL. Time is of essence I just subscribed to pay monthly and need to advertise my products. Please fix @Shopify Support
Hi there,
My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing when it comes to creating a Facebook Business Manager. I'm going to follow up with you in an email and see where I can help.
Ashley | Shopify Support Specialist
This channel cannot connect with my Facebook account please help
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
It was really easy to set up! Downside? There is no explanation for items that are accepted or rejected.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Using this app to learn more on customer experience and to build the business. It is very helpful in analysis and tracking.