Facebook & Instagram , 4,658 reviews

I'm not even going to give it one star. (ok so I had to give them one star or it wouldn't let me post) We get very few orders through them and have never been paid. I've tried to verify my store 5 times with documents. They make it almost impossible. I even sent them our corporate tax return which wasn't good enough. I'm going to disable it after losing money again.

If you're a UK-based sole trader, DON'T BOTHER linking Shopify to META!

After allowing me to link my store for 6 months, without warning they've removed that, and all the analytics! Now insisting I verify my business.

No big deal if you're a Ltd, LLC or PLC, with a Company Registration Number.

As a sole trader, there is nothing I can submit to convince them of my legitimacy.
UTR, Bank statement, IPO trademark certificate, liability insurance and more....NOTHING is enough because it doesn't have the right information all on 'one page'

I just start getting somewhere then back to square one with a new agent that has no access to any previous convo.

META you have successfully ground me down.
I concede.
I hope you're proud of yourselves.

not recommended. fb shop went under review saying it would take 10 days. After 6 months of no updates, I followed up and they said their algo detected something and just sent a generic list of reasons why it may have been suspended and they can't do anything about it. We sell a single title board game.. not much to violate.

Facebook is horrible and they blocked me from my own page and it's been 3 weeks and my product still did not sync. I been trying delete an old account but I can't have access the page I created. It's mess. I've been having problems with Facebook commerce ever since they changed to Meta. It's to much going on and they don't care about people. How is it as we speak, once again just because I tried fixing my account I get blocked. So rediculous and I have a debt of $2.32 for ads that magically popped up and I havent ran any Ads. Don't waste your time.

I am not be able to connect my account in facebook and instagram to shopify please let us know if any possibilities it's showing you are not from eligible country.

I have everything set up and i keep getting this message Facebook & Instagram has not been set up. Finish the remaining steps to start selling on this sales channel. And when I try to do this it will not let me submit. Very frustrating

This app has never worked once. After downloading, without entering any facebook/instagram login details or credentials, the app immediately begins connecting. Connecting to what? I have no idea. The connection fails and it tells me " SOMETHING WENT WRONG Your details couldn’t be submitted yet. Try again in a few moments". I have spoken to Meta and Shopify customer service AT LENGTH. Shopify directs you to Meta customer service. Meta directs you to Shopify customer service. As others here have reviewed, this is just a back and forth of copy-and-paste answers which involve you doing VERY SIMPLE trouble shooting like clearing cache and changing browser. They might as well ask me to restart my computer. I have also been asked to send the same information I have already sent. I even took a screen recording and showed them the exact issue. Additionally, just as others have reviewed, they will continue to close the ticket immediately each time. Finally they said it is not their problem and to contact Facebook.

Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.

from last 4 days i am getting error while installing no one is help me and no proper solution from meta and shopify

A very poor app integration riddled with flaws and consistent only in it's inaccuracies. If you care at all about accurate measurements and pixels, this is not the app for you. You'd think recording $1,500,000,000,000 in sales would be worth noting or investigating, but Meta has investigated itself, the pixel code, and the app developer and discovered that it's all working perfectly and this is to be expected.