Facebook & Instagram , 4,672 reviews

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I cannot get any kind of support from anyone to help me with the problem that my Facebook & Instagram Social Links on Shopify keep going to the "Manage Page" where customers can access all of my Facebook/Instagram settings etc. I have read all of the so called "advice" leads on how to stop this from happening, but it just doesn't work for me. I need to speak to an advisor at Facebook, not be offered endless confusing automated replies.
Can someone at Facebook please help me with this? (P.S. By 'help' I don't mean send me even more confusing links, I need to speak to an actual advisor!)
Many thanks in advance.

This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can

hard to use. can do verify for me.

After your app update, all previously connected accounts were logged out, and since then, I've been unable to log in. I keep encountering error codes, and the connection with Shopify and your app has been severed. It's still not synchronized, and it's affecting our sales. Please resolve this issue quickly.

Shopify-Facebook integration tools are trash, and when they break, you'll get locked out of the Facebook account permanently. Then, Facebook support won't even answer your requests, save some time, and your sanity, skip it.

BEWARE - Horrible service. They have provided no solution or resolution to a setup issue reported on Sept 17; it is now Oct 17. Every time I follow up with them, I receive a generic response. I've specifically asked for ETAs, insight, and visibility into the issue on multiple occasions over the last four weeks so that I can have some sort of timeline on when the problem will be resolved, and they have provided zero concrete answers. This is the takeaway I want you to know: I have not been able to set up a shop with this channel in 4 weeks. Don't waste your time here.

Absolutely a headache. I had previusly used the old Shopify Facebook Shop App some time ago and has been long uninstalled. However somehow the Commerce ID from that old app is still tied to my Facebook Page. So this new app will not install without removing the old ID. However Meta Support keeps telling me I dont have persmissions to disconnect this old ID and I need to have someone give me full permissions to do so. I have shown them the screenshots showing I have full permissions and yet it still keeps saying I do not have permissions. However they keep getting stuck in thier own flow chart and keep saying I need to ask someone for more permissions.... I am the owner of the company, facebook page, and shopify store. There is noone else capable of giving me any more permissions. I have asked them to tell me who has these magical abilities to give me more permissions, however I get the same flow chart response. It should not be this big of a hassle to install a app on my shopify store and link my Facebook page when it stands to make them money by me doing so.

Before it was a great app, but now it is not. Not support anything but only sync of product catalog to facebook, even can't share product cards in messenger anymore.

I live and operate my store from Nigeria. I don't know why up till now in 2023, I still cannot operate this sales channel just because of my country of residence. This has extremely limited my Shopify experience since I cannot connect Facebook or Instagram as a sales channel. Hopefully someday you get to trust and list my country so I can utilize this app.