Facebook channel

Facebook channel

by Shopify

Bring your products to Facebook and Instagram users.

2.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    25% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    8% of ratings are 2 stars
  • 1 of 5 stars
    54% of ratings are 1 stars

All reviews

11 - 20 of 63 reviews

The Dark Art Emporium

I don't like the shipping options. I have different sized items and there it no way to make shipping a different price depending on what it is. You should make the shipping the same as my Shopify store. Also, adding the google description is a big pain .

Love, Madi Boutique

I'm only using this to promote my products. Connecting my Facebook page was a hassle because Facebook makes being an admin on your own page difficult. Once I was able to connect my page, everything seems to work okay.


It does not let me upload my products, it gives me a error message but no way to fix it. I would like a way of contact someone directly from the app.

rose + twig apothecary

As soon as I attempted to sync with this app, it flagged my Facebook and Instagram Business accounts for suspicious activity and locked everything out. Took three days before I could get it fixed through Facebook.

Developer reply

August 12, 2020

Thank you for taking the time to share your feedback and leaving a review. We are always working to improve the Facebook sales channel. Sorry to hear the connection to Facebook & Instagram seemed to flag your accounts for suspicious activity, that is unusual. I will follow up with you via email to learn more about why this may have happened and share this feedback with our technical team - Graham, Shopify Support


I accidentally removed my products from my facebook business page. I am looking to create a facebook shop that integrates with my instagram shop

Developer reply

August 11, 2020

Thank you for your review. It sounds like you may be having some difficulties with your product catalogue, so I am going to send you an email to look into this further with you. - Emily, Shopify Support

Space to Show

I enter my domain name and get an error message, its not intuitive and generally very frustrating. It's not obvious where I can get support or help. FB support is none existent

Developer reply

August 10, 2020

Thank you for sharing this feedback. I am going to email you so that we can take a closer look at this error message together and get you set up! - Emily, Shopify Support


Please, help us to work together in solving this account issue and that this channel will work perfectly. Great thanks, and we appreciate your help.

Bench Canada

Cannot create custom product sets for ads within the app. It's designed to set up all your facebook marketing initiatives in one place but isn't nearly comprehensive enough

Developer reply

August 4, 2020

Hi, there! Thanks so much for the review and for your feedback. I can definitely see how that would be helpful, and have passed that on to our developers as a feature request for the future. Thank you. - Brie, Shopify Support


Doesn`t work, all that time has a new error that makes the app unavailable. Clicking to fix the error doesn`t work either.

Developer reply

August 2, 2020

Thank you for writing your review and for providing your feedback to us here. I'm sorry to hear that you've had some trouble with your Facebook app, and I'd be happy to take a closer look at this to see if I can determine what is causing this problem.

I'll be sending an email to touch base with you shortly so please look out for that and reply to my message if you're still looking for assistance with the Facebook app. -Oliver, Shopify Support

That's Italia

Seems instable in keeping the account connected to the app.
It would be easier to have more feature inside the app instead of going to the Business Manager.

Developer reply

July 31, 2020

Thank you for providing your feedback to us here and for writing your review. It sounds like you are describing an issue where the Facebook page disconnects from Shopify, which is relatively common and can typically be resolved. I'll send you an email shortly to touch base with you on this and offer my assistance moving forward. -Victor, Shopify Support