Facebook & Instagram , 4,659 reviews
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Just like all social media platforms, these sales channels are somewhat restrictive about WHAT you can sell, but that is pretty much to be expected. In addition to clothing and other general items like soaps, mugs, etc., I also sell vitamins and supplements, and Facebook really does not like that. Some of my supplements cannot be sold on these platforms, but I can still run ads and link to the product directly on my website, so I suppose that's an acceptable solution.
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Thank you,
[Meta Support].
After all the changes to fb, meta updates all seems to working well. It did take a over a year to get it all together but at least I can easily post product from messenger. I still cannot view shop items when in shop on facebook but believe that was one of the changes made.
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[Meta Support].
ok
I'm trying to figure out why I can't create a Marketing Campaign in Facebook. I am able to in Microsoft and Pinterest but not in Facebook/Instagram.
Was that feature removed in the app?
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Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
crashes
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Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
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Thank you,
Meta Support
When we click on stores in Instagram, I want to remove the cargo and delivery field in the product detail area, but I cannot remove it, all websites with shopify software have the same problem in their ig stores, it is not possible to completely remove this field, you should make a development about it.
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Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
No me permite añadir el pixel de facebook a mi tienda de shopify
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Comuníquese con nuestro equipo de soporte comercial a través de este enlace para que podamos brindarle más ayuda:
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Nos aseguraremos de comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
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Meta soporte
I am seeing drafted products in ads using the feed. Can you help? The Facebook store itself seems to show the correct products, but drafted products somehow make it to the ads.
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Thank you for taking time to leave a review. We would like to assist you with a resolution regarding your drafted products within ads.
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Meta Support
It's ok, there are things that should not be as difficult as they are or other things that are hidden but very needed for your shop to work.
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Thank you,
[Meta Support].
I cant change my facebook pixel while its hacked, I send the Meta team to report but they said i have to check it with Shopify while the report message is send to MEta always
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Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]