Facebook & Instagram , 3,977 reviews
After receiving the application, we reviewed the e-commerce account. We have determined that the account does violate our e-commerce feature access requirements and therefore your store is not shown to potential customers. But what didn't show up
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your commerce account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can help address this concern.
Jason | Shopify
Bonjour,
Je vous contact au sujet de mon pixel Facebook, l'évènement achat ce déclenche parfois autre part que sur la page de confirmation de commande. Pourriez vous m'aider s'il vous plaît ? ou vous joindre ?
Merci à vous . Cordialement
PLEASE KNOW -- If you delete a product from Shopify for any reason (no stock, discounted etc) they remain on facebook in 'archived' or 'staging' status. While in this status, they don't appear in your FB shop but STILL APPEAR in your FB dynamic ads. After 25+ emails FB have no idea why or how to resolve. Shopify say issue is with FB, go back to them. Had to read Shopify app terms & conditions to learn app providers need to provide customer support. Still waiting for a response. Workaround was to remove entire catalogue from FB and re-sync (goodbye to all current ads on FB, had to re-make them all and go back to learning phase). Costed endless time and money. Both parties above think that's a workable solution every time. We have 1000+ products with 50 variants each Issue remains unresolved for 2 months and counting. **RESPONSE TO DEVELOPER'S REPLY --
Thanks for confirming via email that Shopify stand firm in the fact there is nothing it can do to correct this major issue - with a channel on your own platform. You could have just said this in your response below instead of waiting to email it to us. Cheers.
Hi there,
William here from the marketplaces team at Shopify, thank you for taking the time to review our app. We're actively trying to reduce sources of frustration in the Facebook channel so I'll reach out to you and discuss your specific case.
William | Marketplaces Support Specialist
Shopify
Pretty useless. I have been trying to create retargeting Ads and it impossible. I keep getting the same error message saying "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." There is nothing wrong with my Ads account, I have already check everything I could think of. I have no problems publishing Ads directly from Facebook, but what is the point of having the app then?
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing while creating targeting ads. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
Stop spam posting my customer Facebook feed everything a product is updates. So many lost followers and no way to fix this!
Hey there,
Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.
Chris | Shopify
Attention, problem on the selection of the targeting country, you cannot select countries . Problem to be solved as soon as possible !
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you were facing completing the setup of Facebook marketing. The issue with not being able to select a target country has since been resolved. I will also send a follow up email with you to confirm you were able to successfully complete this setup.
Jason | Shopify
Horrible support with automated response and zero brains. Received an error after initial setup was successful, then received 7 "cut and paste" answers from facebook support. Losers!
Hey there,
Charlotte here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I am sorry to hear that you have been experiencing some errors while onboarding to Facebook. A member of our team will be reaching out to you shortly via email in order to open up communications, and help you with next steps.
Charlotte | Shopify
Until they fix the issue with only posting one picture, this app is useless. I get countless messages a day asking for more pics than they're seeing on FB/IG, and I have to direct them to my website. So, what's the point of having this channel at all???
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with only posting one picture. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.
Jason | Shopify
Cannot get past the last step, continues to say that i'm already connected when i'm not. It's a real headache
Hi there,
My name is William from the Marketplaces support team at Shopify, thanks for taking the time to review our app. The error you are describing requires troubleshooting on an individual level so I'll reach out to discuss those details with you directly.
William | Marketplaces Support Specialist
Shopify
Works very well, I was able to push products from Appscenic to Shopify and Facebook marketplace. Ideally...