Facebook & Instagram , 4,672 reviews
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Finally syncs multiple images to the catalog feed. STILL doesn't sync tags and collection information to the Facebook Feed. Why?
Hi there,
Thank you so much for the review of the Facebook channel. The channel is currently undergoing a transition from ownership by Shopify to be owned by the third party. We've been clear with our merchants about this process and happy to help where possible as such we will gladly pass on the request for future development of the channel for Meta to review. I'll also reach out to see if you have additional feedback for Meta.
William | Marketplaces Support Specialist
Shopify
Horrible app - can`t connect products and pixel to my store on facebook... I`ve been using shopify for 2 years and now I think Shopify is a real waste of money... Every day I lose huge amount of money becouse this terrible app that worked well last 2 3 months
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Unable to get this app to work. Spent hours with support on both Facebook and Shopify and nobody has a solution. Searching for solutions I found many posts of others frustrated and unable to get it to work.
Hi there,
William here from Shopify. Thank you for taking the time to provide feedback about our app and where we can focus our efforts to improve your experience moving forwards. I'll reach out to you directly via email to ensure we can get the app to work for you.
William | Shopify Support Specialist
Since Facebook took over this, it's way much fucking diffficult. Please all switch to Tiktok. It's the futur
What a disastrous FORCED roll out of Facebook Channel by Shopify. Bring back Facebook Shop + Instagram which worked perfectly! Since trying to install Shopify's forced switch to Facebook Channel, Business Manager Accounts created in Shopify will not link properly to our company's pre-existing Facebook(and therefore Instagram) page/account/etc. Shopify support has been MIA on this. A very frustrating and disappointing fail on Shopify's part. Still waiting for someone in Shopify support to present a solution...if they can't, then Shopify should let us revert to Facebook Shop and Instagram so we can successfully tag our products on social media posts again!!! Seeing numerous other poor reviews here, it makes me wonder if Shopify fully vetted this forced app change. They should be prioritizing service to long term customers rather than trying to control our Ad Campaigns...that's a failed power grab! For any store that is still successfully using Facebook Shop + Instagram APPS, DON'T CHANGE, until you are forced to. I regret being proactive. As we all know, successful ecommerce includes being able to tag your Shopify store catalog of products in your social media posts so customers have a seamless path from seeing products on social media to purchasing via Shopify store.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
The set up is extremely difficult, I've even given up and redownloaded the next day to try again and still cant get it figured out.
Hi there!
Paola here with Shopify! Thank you for taking the time to let us know about your experience with our Facebook Channel app. I completely understand that setting up a new channel can be confusing at times. I will be reaching out to you shortly to access your store's settings and make sure you have all the necessary resources to get the Facebook Channel working for you.
Talk soon!
Paola | Shopify Support
Facebook has continued to delete my business from the app without providing me with details so that fake bots have now taken over my business account using my followers data to harrass them!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Horrible support with automated response and zero brains. Received an error after initial setup was successful, then received 7 "cut and paste" answers from facebook support. Losers!
Hey there,
Charlotte here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I am sorry to hear that you have been experiencing some errors while onboarding to Facebook. A member of our team will be reaching out to you shortly via email in order to open up communications, and help you with next steps.
Charlotte | Shopify
I've spent hours installing, uninstalling, clearing cache and looking why when trying to install the facebook app it tells me all the time "An error has occurred" Close and open the browser. It is impossible to install it when I had it installed for a long time. What's going on? To what is due?
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds like you are being affected by a known issue which we are working with Facebook's team currently to resolve. I am going to follow up with you via email so I can provide you with updates as we work toward a resolution.
Brett | Shopify
Utterly useless .. the old FB app that worked seamlessly was replaced with this one .. and wont connect .. WE HAVE BEEN WITHOUT A FB STORE FOR OVER 4 MONTHS NOW .. Shopify ticket ID is 20655893 .. DO NOT install this app it will disconnect your working app and cause NONE of your tagged FB products & links to work .. ZERO STARS .. Shopify's reposne is to contact Facebook however the MOST ironic thing is that the No1 platform on the planet for "Connecting People" are simply impossible to connect with themselves .. !!!
Thank you for taking the time to share your experience. I can definitely see why this situation has been stressful given that you still cannot connect your Facebook or Instagram for over 4 months. I know our Technical was working with the Facebook development team diligently to get the error you were you encountering resolved and has confirmed the issue lies within Facebook's platform. My best advice is to continue to follow up with them so they can continue to look into this further for you. - Anna, Shopify Support