Facebook & Instagram , 4,672 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
October 20, 2020

I just started using this. I set it up to get my product some exposure and it was so easy! I just hope it works well. But set up was a breeze!

Next Gen 4D Massager
United States
13 days using the app
April 19, 2022

Getting any kind of tech support is very difficult and often unresponsive. Product categories are a nightmare to find and assign. Everything from looking up orders and payouts to managing inventory is incredibly cumbersome and seems designed to frustrate us as merchants.

Arte Italica
United States
4 months using the app
Meta replied April 20, 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Chris | Shopify

March 31, 2021

Estou usando para trazer mais clientes a minha loja, porém, tenho muitas dúvidas e ninguém para saná-las.
Não faço a menor ideia se vou pagar este serviço, ou quanto pagarei por ele.
Fora que meus créditos sumiram e nem usei.

MagNane Modas e Magazine
Brazil
9 months using the app
October 15, 2020

i am not familiar with the app I need more time to learn on how to use all the applications and THANK YOU

TracFone DIGITAL REFILL
United States
13 days using the app
December 7, 2022

We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???

Laina Rauma
United States
12 months using the app
Meta replied December 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

October 26, 2020

Do not install this channel, it will just make a mess with your Facebook shop taking control of it and not allowing you anymore to have checkout on Facebook. Just stay in FB with their manager and update your products manually (even if it is a long process). Support is as awful as the channel!

Ariel's Vibes
United States
4 months using the app
Meta replied October 27, 2020

Thank you for leaving a review and sharing your feedback. I'd like to work with you to select your preferred checkout method on the Facebook channel so I will be following up with an email shortly to let you know what next steps to take. - Veena, Shopify Support

March 10, 2021

I am using this to enhanced customer's experience when shopping online, using social media platform as another marketing tool.

Black Raisins
Singapore
12 days using the app
Edited September 22, 2020

Tout les configuration se font simplement, intuitivement et surtout très rapidement.
De plus, l'accompagnement est poussé de la sorte a comprendre et exécuter de mieux en mieux.

Sekumpul®
France
5 months using the app
December 22, 2020

I installed the app in the hope that it will increase exposure and sales of my Shopify items. Time will tell if it is beneficial.

YKO Studio
United States
4 months using the app
Edited October 2, 2020

Ho iniziato da poco e non posso dire come va questa, ma sono sicuro che sarà utilissima per il mio e-commerce

Imbarri
Italy
12 days using the app