Facebook & Instagram , 3,978 reviews
To advertise that FB links easily & seamlessly to Shopify is misleading and false. For some users, perhaps it does, but if you’re one of the denied...I can almost guarantee you will be as disappointed as me. My shop (selling painted furniture) hasn't been published bc apparently it doesn't comply with FB Commerce eligibility requirements. Like other reviewers, the specific non-compliance requirements aren’t highlighted, you just get a link to ALL of them. Undoubtedly the reply to this feedback will be that “this situation is entirely controlled by FB and out of Shopify’s hands”. If that’s the case, how does Shopify not have a direct line to FB for their customers for issues like these? This is not a unique problem (read all the 1 star reviews). 4 unanswered support requests from 18 Jan onward, 7 different forums and nearly 2 hours on Shopify chat and still no fix. Though I did get some advice from Shopify chat...and I quote “There are also other forms of social media advertising that you can look at as well. There is Pinterest, TikTok and Snapchat. I can definitely see your furniture on Pinterest : ) it suits that demographic. And if you can make some cool videos with TikTok, who knows! Maybe you can find success outside of Facebook” I’m speechless.
Thank you for taking the time to leave your feedback and sharing your experience. Undoubtedly, I can certainly see how this has been a very frustrating experience given you are still waiting to hear back from Facebook. I understand you are wanting Shopify to help further along the review process with Facebook and although we would love to be able to help, we do not have a direct line to Facebook support at this time. Please do keep in mind that Facebook is a third party platform and, as such, they do not share with us the reasons why a commerce account was not approved. From our end we can only see what is not working, but Facebook does not tell us why it is not working. Hence, this why Facebook Support are the only ones capable of giving you a precise answer and reviewing your account.
Merchant feedback is very important to us, so rest assured I will be sharing your review with our developers to see if this would be possible in the future. Even though, we were not able to give you more information on why your commerce account was not approved by Facebook, I still want to ensure you have all the resources to contact Facebook so they can look into this for you. I will be sending you an email shortly to discuss. - Anna, Shopify Support
Sync with Shopify products that have variants resulted in Facebook/Instagram deciding what variant to advertise and that is really not what you want, 1 full day lost.
Thank you for taking the time to leave a review. That certainly sounds stressful as you have spent quite some time troubleshooting this. I'd like opportunity to look into this further for you. I will be sending you an email shortly to discuss. I look forward to hearing back. - Anna, Shopify Support
The worse when it comes to doing business. I do not plan to do business with Facebook ever again. My items were being rejected after being reviewed as not following guidelines or policy when my business complies and is only skincare. No medical or device, personal attributes or whatever other reason I have been denied.I’m over all done with Facebook. Not a fan or supporter anymore.
Thank you for leaving your review. Your products not being approved by Facebook definitely sounds stressful. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.
Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support
After months of trying to connect I'm still unable to connect the new facebook channel. Tried everything that people recommend on the internet but nothing works. Facebook Shop and instagram connection worked perfect before. Some changes need to be made soon or I will switch to Lightspeed, like many others did with this issue. We are losing so much sales because of this issue. Also both the support from Shopify and Facebook are below standard, both pointing at each other and uncapable to find a solution. They even told me technical support will contact me, but haven't got any response for a week now
Thanks for sharing your feedback! I can definitely understand your frustration, given how long you've been working at this. I'd be happy to look into the status of your technical ticket. I’ve sent out to an email requesting some additional details. I look forward to speaking with you. - Abdalla, Shopify Support
Because of this application I have been banned in the Facebook shop commerce , it adds products automatically
Thank you for your feedback. I can certainly see how this is not the ideal experience. We have no insight as to why accounts are restricted, so I'd like to make sure you have the resources you need to reach out to Facebook for more information. I'd also like to hear more about the product sync issue you were encountering. I will be reaching out via email. I look forward to hearing back soon. - Anna, Shopify Support
My shop hasn't been published because it doesn't comply with your Commerce eligibility requirements, but they don't tell me what requirements do not comply with. Nobody helps you.
Thank you for leaving a review. It certainly sounds like it has been a frustrating experience as your commerce account was not approved by Facebook and you haven't been provided any additional information. When it comes to account eligibility Facebook has complete control over this aspect so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
My shop hasn't been published because it doesn't comply with your Commerce eligibility requirements, but it doesnt tell you what requirement it doesn't comply with. I have been through the requirements and can't see what applies to me. If a shop is going to be declined then we should be told what requirement it doesn't comply with so it can be fixed. I only sell items for the home, there's no reason for it to be refused!
Thanks for sharing your feedback! Commerce account reviews are done directly by Facebook, our app simply reflects Facebook's decision. In that regard, it would be their team that would have the context you're looking for. I would be happy to point you in the right direction. I’ve sent out to an email to and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Ads Account disabled after switching to this, no explanation, and very little assistance...I wasted so much money on Shopify in general these past few months, what a scam. So disappointing and frustrating. My first ever store on Shopify and I was just starting to get the hang of it.
Thank you for taking the time to leave you review. I can certainly see how frustrating it would be to not be able to advertise on Facebook. When it comes to account eligibility, this is something determined directly by Facebook so I would like to share resources on how to get this resolved. I will be sending you an email shortly to learn more about what happened and provide you with the proper next steps. Look forward to your reply. - Anna, Shopify Support.
Our Facebook Commerce Account for advertising got disabled after switching to this new channel on our first store, back on September. We hired Shopify "expert" but he could not get it fixed. FB would not reply to our requests for a review. The expert suggested we could've been blacklisted by FB, so we should build a new store. On Dec 5 we launched a new store. It was blocked from advertising by FB almost immediately. After almost 2 months and reaching out to Shopify support and hiring a Shopify "expert", there is no solution and Facebook does not reply to our messages. We are not allowed to appeal their decision. All they say is we are non-compliant. So disappointing. Such a waste of time and money!!
Thanks for sharing your feedback! It sounds like you've been through a lot and that definitely sounds like a frustrating experience. I understand that having your ad account disabled by Facebook has a huge impact on a business. In that regard, I’ve sent out to an email to you to discuss this further. I hope to hear from you soon. - Abdalla, Shopify Support