Facebook & Instagram , 4,672 reviews

Full of errors and support is useless, none of the messages have been answered.
Its quite surprising that the support is so bad for such a big platform

Horrible, if one does not pay for Ad then facebook will not allow others to see the page of what you are selling and you will not be able to sell on facebook, the Facebook Ad are a scam they charge you too much and when one sees in Shopify the analytics you will realize that facebook is scamming one since they are not the same as facebook charges you, for example facebook charges you for 10 visits that made to your page and when one sees in Shopify only visited 5 people , Facebook stole you money

we get the following error "Sorry, something went wrong" same like other users, can your help us to solve this problem too

the problem I'm facing with this account Is that it has been restricted since I opened my Shopify store and my drop shipping account and attached you guys with it, but before my Shopify store everything was working ok, I was allowed to share my artwork and I was allowed to boots my post to reach more customers and I was allowed to pay for my ads without no problem, and now I'm not allowed to do anything and all I'm sharing is my artwork on my drop shippers products, what's the point of having a business account if I can't advertise my work and share my products, it's been stressful because all you guys are telling me is that I've not complied by Facebook and Instagram policies without explaining to me which policies I've broken, there's nothing bad on my account that I'm sharing so just very confused, I just want my account back that's it, everything was fine until I added you guys through my Shopify account but instead, it has given me more headache than good.

let me know when the problem is solved cookie ! let me know when the problem is solved cookie !
let me know when the problem is solved cookie !

这个app没有中国，不爱了~~~~~~~~~~~~~中国这么大的市场，竟然不设中国公司，真不知想啥的，哎妈呀......一下子就少了20%的市场份额了，可惜呐。。。写个评论还要我凑100字来骂人，评论的设计者真是欠抽

NOT easy to use and when it is finally set up Facebook autogenerates posts ANYTIME you change ANYTHING in your shop. These posts do not appear on your business page profile i.e there's no way to delete them, but they DO appear in your follower's News Feeds. So what this means is anytime you change something in your shop your followers on Facebook get SPAMMED with autogenerated posts that you cannot control, and there's NO way to disable/turn off this feature. It is aggravating and humiliating honestly.

In a nutshell - it doesn't work for my store which is pretty much a straight outta the box Shopify shop - no reason I can see that it should be so hard. Not meeting Facebook's commerce account requirements, pixel not working, catalog not approved (although i managed to fix this with yet another 3rd party app), marketing not set up. It feels like this app is a red flag to Facebook and their default is to reject Shopify stores on every level. It's unweidly and virtually impossible to make sense of - or to resolve the issues.

My FB shop followers see a post saying "SHOP added an item..." containing the item details whenever I add a new product or product variant. This floods their newsfeeds and they turn off notifications altogether or unfollow the shop. There seems no way of stopping these automated notifications apart from disabling the FB channel.

I would give this zero stars. No help, goes in circles. Articles don't answer questions, you can not contact anyone via any method. And Shopify's server issues cause Account bannings.