Facebook & Instagram , 4,017 reviews
Shopify told me that my Instagram app was no longer up to date and to install the new Facebook app. Since doing this, we have lost both Facebook and Instagram shopping and when I try to reconnect, I am told some of our products are not suitable and the shop is denied. Even after having deleted said products from Shopify, it is still not working. Can somebody please offer some advice as we have lost two shopping channels. Very, very upsetting!
Thank you for taking the time to leave a review. This certainly does not sound like the expected behaviour when migrating over to the new app. When it comes to account and product eligibility, this is something determined directly by Facebook so it would be best to contact Facebook directly regarding your shop's eligibility. However, I'd like to hear more details on your experience to see if I can provide some resources or guidance in getting this resolved. I will be sending you an email shortly to learn more about what happened. Look forward to your reply. - Anna, Shopify Support
DO NOT INSTALL! Your facebook page followers will get over-run with product spamming ever time a new product is added. Currently there is no way to turn off the new product notifications. Our facebook page has lost over a hundred+ followers in the last two days. *** Shopify Replied *** Shopify replied to my review but the suggested fix action does not work. I can not turn off ALL notifications because I still need posts to be seen by my customers. I just need to turn off New Product notifications which is currently IMPOSSIBLE in FACEBOOK.
Thanks for sharing your feedback! I definitely understand your frustration with this. That being said, the issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
I NO longer desire to use FB as a channel to advertise on as the comments/actions of OTHER rude/obnoxious users are NOT shadow banned as certain people appear to be. Many Thanks
Thanks for leaving a review! I deeply understand and appreciate the frustration of dealing with negative comments left on your ads. I’ve sent out to an email to you to discuss this further and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Terrible app - I was JUST told by Shopify support that it DOES NOT support Variants. What's the point of the app then if someone can't choose a size or color of a Product when they're shopping in a social channel.
Thanks for sharing your feedback! Variants are indeed supported. However, in order to meet Facebook's data feed requirements, your product catalogue takes a single product with X amount of variants, and breaks it down into individual product listings to meet Facebook standards. I’ve sent out to an email to you to explain this in more detail. I look forward to your reply! - Abdalla, Shopify Support
Won't let me connect my products to my store. It keeps saying my commerce account wasn't approved but won't give me a reason why.
Thank you for taking the time to leave your review. I understand how this would be very inconvenient. When it comes to account eligibility Facebook does not tell us why accounts aren't approved, only that they aren't approved. My best advice is to follow up with Facebook for more details. I want to ensure you have proper resources to reach out to Facebook for assistance so I will be sending you an email shortly to discuss. - Anna, Shopify Support
I've tried setting this up many times. No success so far. I will continue trying. Considering the size of Shopify and Facebook this app should be much better.
Thank you for taking the time to share your experience. I'd like to look into the issues you are currently encountering to get the app set up and working for your business. I will reaching out via email to ask for more details. I look forward to your reply. - Anna, Shopify Support
To advertise that FB links easily & seamlessly to Shopify is misleading and false. For some users, perhaps it does, but if you’re one of the denied...I can almost guarantee you will be as disappointed as me. My shop (selling painted furniture) hasn't been published bc apparently it doesn't comply with FB Commerce eligibility requirements. Like other reviewers, the specific non-compliance requirements aren’t highlighted, you just get a link to ALL of them. Undoubtedly the reply to this feedback will be that “this situation is entirely controlled by FB and out of Shopify’s hands”. If that’s the case, how does Shopify not have a direct line to FB for their customers for issues like these? This is not a unique problem (read all the 1 star reviews). 4 unanswered support requests from 18 Jan onward, 7 different forums and nearly 2 hours on Shopify chat and still no fix. Though I did get some advice from Shopify chat...and I quote “There are also other forms of social media advertising that you can look at as well. There is Pinterest, TikTok and Snapchat. I can definitely see your furniture on Pinterest : ) it suits that demographic. And if you can make some cool videos with TikTok, who knows! Maybe you can find success outside of Facebook” I’m speechless.
Thank you for taking the time to leave your feedback and sharing your experience. Undoubtedly, I can certainly see how this has been a very frustrating experience given you are still waiting to hear back from Facebook. I understand you are wanting Shopify to help further along the review process with Facebook and although we would love to be able to help, we do not have a direct line to Facebook support at this time. Please do keep in mind that Facebook is a third party platform and, as such, they do not share with us the reasons why a commerce account was not approved. From our end we can only see what is not working, but Facebook does not tell us why it is not working. Hence, this why Facebook Support are the only ones capable of giving you a precise answer and reviewing your account.
Merchant feedback is very important to us, so rest assured I will be sharing your review with our developers to see if this would be possible in the future. Even though, we were not able to give you more information on why your commerce account was not approved by Facebook, I still want to ensure you have all the resources to contact Facebook so they can look into this for you. I will be sending you an email shortly to discuss. - Anna, Shopify Support
Sync with Shopify products that have variants resulted in Facebook/Instagram deciding what variant to advertise and that is really not what you want, 1 full day lost.
Thank you for taking the time to leave a review. That certainly sounds stressful as you have spent quite some time troubleshooting this. I'd like opportunity to look into this further for you. I will be sending you an email shortly to discuss. I look forward to hearing back. - Anna, Shopify Support
The worse when it comes to doing business. I do not plan to do business with Facebook ever again. My items were being rejected after being reviewed as not following guidelines or policy when my business complies and is only skincare. No medical or device, personal attributes or whatever other reason I have been denied.I’m over all done with Facebook. Not a fan or supporter anymore.
Thank you for leaving your review. Your products not being approved by Facebook definitely sounds stressful. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.
Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support