Reviews (9,213)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

October 3, 2020

Seamless and easy experience with Facebook on Shopify. Not a grind in the least for the Shopify newcomer.

The Stay At Home Barista
United States
3 months using the app
May 1, 2023

We have never been able to get this set up, no support, no help, nothing. worst app ever. So frustrating.

L.A. Louver Gallery
United States
Almost 3 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

December 7, 2020

It was very fast and easy setup. I am super excited about this app and the benefits it will have on my business.

Melrose Avenue
United States
3 months using the app
January 21, 2021

Very Nice and useful and fast i love conncet pixel and ad account directly from shopify facebook channel app

EvioPro
Italy
3 months using the app
November 9, 2020

sistema facile e utilissimo per configurare facebook ed instagram.
Il sistema è molto veloce e non puoi fare errori.

AtlasGlobalShop
Italy
3 months using the app
February 2, 2021

Hat gut geklappt und schnell. Keine Probleme beim Verbinden... Top, kann es weitergehen. Hoffentlich rentiert sich die Werbung :)

niceday24.de
Germany
3 months using the app
September 18, 2024

Excelente, muy intiutiva de configurar.

Esos Güeyes
Mexico
17 minutes using the app
October 3, 2020

I was previously using the Facebook shop and Instagram sales channels and all was working well. After being forced to delete the older ones and install this one, it will not work. I can't connect. It keeps showing many errors. It won't publish products. The old connections tags are all removed. It is a complete nightmare! Do not switch if you don't have to!

Runnin' R Ranch
United States
Almost 3 years using the app
Meta replied October 5, 2020

Thank you for letting us know your experience with the new Facebook app, we always want to hear how things are going from our merchants. I'm going to follow up with you over email, so we can make sure you're getting all the support you need. - Cíara, Shopify Support.

September 8, 2020

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Heavens Celebrity
United States
3 months using the app
December 14, 2020

Please launch Instagram Shop for Pakistan soon. I love the Facebook Shop Thoroughly. Just want Instagram shop now.

Qalamkar
Pakistan
3 months using the app