Reviews (8,234)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

November 29, 2020

it helps , still trying to understand it and get some sales on Facebook, still struggling with sales

Aganicllc
Morocco
7 months using the app
Edited January 5, 2021

J'apprends à utiliser Facebook. J'ai créé un compte avec une page pour la boutique et j'ai configuré

Homecare76
France
7 months using the app
September 16, 2020

Love the app.It works great and is very practical!Awesome and couldn't as for a better way to do everything that has to be done in one place at one time

PrettyLittleSmile
Canada
17 days using the app
September 23, 2020

good, i so ndfksdnfdkfndkfndkfndkfnkdnfkdnfkdnfkdnfkndfndkfndknfkdnfkdnfkdnfkdnfkdnfdkfnkdnfkdnfkdnfkd

Ceoset
Brazil
17 days using the app
February 7, 2021

I used this app to build my audiences attention to our top products. it was an easy setup accessing and connecting shopify and facebook. i wish there was more button options when editing template

Plush Noír
United States
7 months using the app
September 23, 2020

Stop this b*llshit, come back to previous version or i will migrate to w*rdpress. I JUST WANT ADD A PIXEL, don't want to connect all my business manager to shopify.. If only this work but they is a lot of errors and can't select the good page, or catalog or instagram... Seriously don't f*ck up, please simplify and not do it harder

Mondlee
France
7 months using the app
Meta replied September 24, 2020

Thanks for sharing your feedback! I definitely understand where you’re coming from. In this regard, I’ve reached to you via email and would love to work with you towards addressing this. I’d love to help in any way that I can and I look forward to hearing your thoughts soon. - Abdalla, Shopify Support

March 2, 2021

With the facebook app you have everything very comfortable and easy to use. I recommend it to all people so that you have more possibilities to publicize your products.

MORRIS
Spain
7 months using the app
August 24, 2023

I was busy setting up sales campaigns to promote our products on facebook and instagram - sadly when it came to publishing the campaigns it failed. Upon closer investigation we found that the "shops" disappeared only to find that the whole integrations has been removed with actions saying that the app requires attention. Further to this I was an absolute nightmare to figure out what was happening, I eventually got an article that advised the shops function is removed. Now we don't event have shops on facebook or instagram in our region, which is completely insane. I started the Shopify platform because of the seamless integration with meta. This is no longer the case. Very upset that we can't have shops in South Africa anymore.

Scentuality Studio
South Africa
7 months using the app
Meta replied August 25, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

October 20, 2020

it was pretty simple and an easy step by step process. It would be great if the Facebook Privacy Note gave us details as to where to put specific information in our policy template

Lamanzii Collection
Canada
17 days using the app
October 1, 2020

I used app to add products to sell via instagram shop. needs to be simpler. Couldn't edit items easily

GLOW BY AILA
Australia
12 months using the app
Meta replied October 5, 2020

Thanks for letting us know about how you're getting on with the Facebook app. I'm going to send you an email about editing your products, so you can get them set up exactly as you need. Keep an eye out for it! - Cíara, Shopify Support